WDH celebrates landmark win

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We have been recognised for our trailblazing approach to tenant engagement with an unprecedented third Tpas Exemplar reaccreditation.

Tpas is a not-for-profit organisation that promotes, supports and champions tenant involvement and empowerment in social housing.

The Tpas Exemplar award is available to organisations who have been awarded Tpas’ Landlord Accreditation three times and who have consistently demonstrated their positive approach to resident involvement. We remain one of only four housing associations to have been awarded Exemplar status.

Andy Wallhead, our Chief Executive, said: “After becoming the first housing association to be awarded the new Tpas Exemplar Accreditation in 2019, we are very proud to have now achieved this for the third time, demonstrating our culture of listening to and involving our tenants and responding to what they tell us.

“The Tpas National Engagement Standards put high expectations on organisations to really embed engagement with tenants so our reaccreditation means we can be confident we remain at the forefront of excellent service provision, and we’ll continue striving to improve engagement even further.”

As part of the reaccreditation, we have received recommendations from Tpas which we will use to develop a continuous improvement action plan, monitored by the Customer Committee.

Andrew McConnell OBE, Board Chair, added: “We will continue to build on this success and look at where we can become even better.  As we prepare to meet a new era of consumer regulation, we can do so reassured that we are keeping that all-important tenant focus in our service delivery, and the decisions we make every day, but most importantly that it is part of our culture.

“It’s important to remember that we would not have achieved this recognition without our tenants, as our standards are set by tenants, for tenants and it is a privilege to deliver services they rightly deserve. We thank them for their continued support and look forward to sharing in further successes in the future.”

Tpas Head of Consultancy, Julie Butterworth CMICS, said: ““I was delighted to attend the presentation to award WDH with their Exemplar Accreditation. WDH have consistently held the Landlord accreditation with Tpas since 2009, and achieving Exemplar status for the third time, only further demonstrates their commitment to tenant engagement and delivering upon it brilliantly.

“It is a fantastic achievement of which everyone involved in the accreditation process and across WDH’s engagement channels should be extremely proud. We look forward to seeing how the organisation evolves over the next two years.”

Pictured (L-R) Andrew McConnell OBE, WDH Board Chair; Andy Wallhead, WDH Chief Executive; and Julie Butterworth CMICS, Tpas Head of Consultancy with our award.