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How do I set up a Direct Debit?

How a Direct Debit works, how to set up, your Direct Debit guarantee.

What is Direct Debit?

Direct Debit is the simplest and most convenient way for you to pay.  We take payments direct from your bank or building society account and pay them into your rent account. You are protected by the Direct Debit Guarantee and we can only take an amount we have notified you of.


Most people prefer to pay bills by Direct Debit because it provides so many advantages, including the following. 

  • Peace of mind – You know your rent is being paid automatically and on time.  No more late or missed payments or worrying about carrying cash around.
  • It’s cheaper – Paying your rent by Direct Debit helps us save money and we can put the savings back into your services.
  • It’s more convenient – It’s simple and easy to use and helps you stay in control of your money. You can complete the form on our website
    register / log in for your online account or WDH App, by phoning OneCALL 0345 8 507 507, or by printing off the Direct Debit mandate on our website and returning it to one of our hubs in Pontefract or Wakefield.
  • It’s more flexible for you – Payments can be made weekly, fortnightly, every four weeks or calendar monthly and in most cases to suit your circumstances.

Your Direct Debit Guarantee

If there are any changes to the amount, date or frequency of your Direct Debit we will notify you seven days before we take the payment from your account. If an error is made by us or your bank or building society, you are entitled to a full and immediate refund of the amount paid.

What information do I need to set up a Direct Debit?

  • Your bank or building society account number.
  • Your branch sort code.
  • The names of the account holders.

Can Direct Debits be paid from any account?

Most current accounts at banks and building societies can be used to make Direct Debit payments. Some special deposit accounts also allow them – just ask at your branch.

What if I set up a Direct Debit over the phone? 

We will send you written confirmation of your Direct Debit within three working days of you setting it up. Simply check the details are correct and contact us immediately if you have a question, or for more information.

Will the payment always be on the same day every week or month?

Yes, unless we tell you beforehand. If the due date falls on a weekend or a bank holiday we will take the payment the next working day. Christmas Day and Good Friday are an exception, when payment will usually be taken early.

Once the Direct Debit is set up, do I have to do anything?

No, other than making sure you have money in your account when the payment is due. It is a good idea to check your bank statement regularly to check all your Direct Debits are happening as shown on your written confirmation.

What do I do if I want to ask a question about a Direct Debit?

Should you have any questions please contact OneCALL on 0345 8 507 507 and ask to speak to a member of our Revenues Team.

Can I cancel a Direct Debit?

You can cancel a Direct Debit at any time by contacting WDH or your bank or building society, they may need written confirmation. If cancelling with your bank or building society please also notify WDH.

What if I don’t have a bank account?

If you are having problems opening a bank account, you can contact your local Credit Union and ask about their Bill Paying Account.   

If you live in the Wakefield district and would like more information phone Leeds Credit Union on 0113 242 3343 or call into their office on the Bull Ring, Wakefield next door to WDH Hub.


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