wdh

Our commitment to

Tenants

We are committed to improving the lives of our tenants by creating confident communities – which goes beyond providing a roof over people's heads.

We are more than just bricks and mortar. Our Vision is about transforming where they live, changing attitudes towards the environment, encouraging people into employment and helping those who need our support to develop and maintain their independence.

WDH ensures that every pound it spends is 'Value For Money' through competitive tendering, value engineering and benchmarking. We believe every pound spent in the local economy helps to support local businesses, local employment, and local opportunities for community improvements.

Since 2005 we have spent £760 million to improve our tenants homes and their communities.

  • Improving more than 29,000 homes to the Wakefield Standard, providing 22,678 new kitchens, 22,135 new bathrooms and over 20,114 modern, efficient heating systems.
  • Investing more than £4 million in tackling antisocial behaviour.
  • Improving the prospects of local young people by investing over £4.5 million in creating jobs and increasing skills.
  • Provided £10.5 million in adaptations helping 12,500 people remain in their own homes for longer.
  • Provided over £150,000 in community grants to support local groups.
  • Supported 465 tenants into employment.
  • Provided over 1,000 work placement opportunities.
  • Worked with over 1,400 people to help lead healthier lives.

In the future we will provide even more investment to create confident communities.

  • Investing a further £3.2 million over the next three years to help make sure tenants can access opportunities to increase their income and improve skills.
  • Delivering a £600,000 Big Lottery funded ‘Improving Financial Confidence’ programme to young new and aspiring tenants.
  • Working with local schools to develop an Education Academy to be opened in 2018 to offer ten apprenticeship placements each year as well as a bursary scheme to help young people from less affluent communities.
  • Provide tailored services to help people to live independently in their own home, for as long as possible.
  • Continuing our improvement works programme including external areas such as removing grass verges, dealing with overgrown trees, creating off street parking where we can, and improving existing boundary walls and fences.

The results of our latest Tenants’ Survey reflect these efforts. Satisfaction has reached 90% - our highest ever rating.

We have developed our Customer Charter Standards – our Local Offer – which clearly sets out the standards of service tenants can expect from us.

It was created in consultation with tenants. During the summer of 2010, our employees hand delivered a copy to each and every property to ask for feedback on the draft document.

95% of those who responded said it met their needs as a Local Offer.

To ensure we continue to meet the standards set out, we developed a robust monitoring framework and we will publish results on a quarterly basis on our website and in our tenant newsletter, WDH News.

We have Customer Service Excellence (CSE) accreditation and achieved Compliance Plus – the highest level possible – for demonstrating innovation and delivering services that are not only beneficial to customers but are over and above their expectations.

If you would like to be involved in shaping the services or wish to challenge any of the standards then please get in touch by emailing PerformanceTeam@wdh.co.uk.

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