We are committed to improving the lives of our tenants by creating confident communities – which goes
beyond providing a roof over people's heads.
We are more than just bricks and mortar. Our Vision is about transforming where they live, changing
attitudes towards the environment, encouraging people into employment and helping those who need our
support to develop and maintain their independence.
WDH ensures that every pound it spends is 'Value For Money' through competitive tendering, value
engineering and benchmarking. We believe every pound spent in the local economy helps to support local
businesses, local employment, and local opportunities for community improvements.
Since 2005 we have spent £760 million to improve our tenants homes and their communities.
In the future we will provide even more investment to create confident communities.
The results of our latest Tenants’ Survey reflect these efforts. Satisfaction has reached
90% - our highest ever rating.
We have developed our Customer Charter Standards – our Local Offer – which clearly sets out the standards
of service tenants can expect from us.
It was created in consultation with tenants. During the summer of 2010, our employees hand delivered a
copy to each and every property to ask for feedback on the draft document.
95% of those who responded said it met their needs as a Local Offer.
To ensure we continue to meet the standards set out, we developed a robust monitoring framework and we
will publish results on a quarterly basis on our website and in our tenant newsletter, WDH News.
We have Customer Service Excellence (CSE) accreditation and achieved Compliance Plus – the highest
level possible – for demonstrating innovation and delivering services that are not only beneficial to
customers but are over and above their expectations.
If you would like to be involved in shaping the services or wish to challenge any of the standards
then please get in touch by emailing PerformanceTeam@wdh.co.uk.