Our commitment to

Excellence and performance

We are committed to delivering excellent services and seek to improve even further by learning from experience, benchmarking our results, learning from other excellent organisations, achieving awards and accreditations and using evolving technology to maximum effect.

We have successfully achieved many awards and accreditations.

  • European Foundation for Quality Management (EFQM) Excellence Award winners, and finalist on three occasions (2012, 2013 and 2015).
  • UK Excellence Award.
  • International Organisation for Standardisation (ISO) 14001 Award.
  • Sustainable Homes Index For Tomorrow (SHIFT) Gold Award (twice).
  • Small Public Sector Fleet Award.
  • Investors in People Silver Accreditation.
  • Investors in People Health and Wellbeing Gold Award.
  • Disability Confident Employer.
  • ISO 18001 Award for occupational health and safety management.
  • Contracting Health and Safety Assessment Scheme (CHAS) accredited contractor 2019.
  • ROSPA Health and Safety Gold Award 2019
  • Customer Service Excellence – achieving Compliance Plus in seven service areas.
  • Tenant Participation Advisory Service (Tpas) accreditation.
  • The first housing association to be awarded the new Tpas Exemplar accreditation

Organisations can enter into an annual awards process at regional, national or European levels. We have achieved significant success in the awards and are proud of how we have progressed to achieve national and international recognition for delivering excellence for customers.

  • EFQM European Business Excellence Award 2015 — the highest award offered by EFQM.
  • EFQM Platinum Leading Organisation for Excellence in the Public Sector 2017.

Our performance

We regularly publish data to improve tenant understanding about the current health of WDH. Our quarterly customer charter report is the main document we publish to achieve this.

Related documents

Related links