We are committed to delivering excellent services and seek to improve even further
by learning from experience, benchmarking our results, learning from other excellent
organisations, achieving awards and accreditations and using evolving technology to
We have successfully achieved many awards and accreditations.
We follow the EFQM Excellence Model, which is an internationally recognised
improvement tool and it can be used by any organisation, regardless of size or sector.
Organisations can enter into an annual awards process at regional, national or European levels.
We have achieved significant success in the awards and are proud of how we have progressed to
achieve national and international recognition for delivering excellence for customers.
We also strive for excellence by using a Systems Thinking approach to transform services from a customer
perspective and inspiring our employees through our “Deliver and Improve” leadership initiative.
We regularly publish data to improve tenant understanding about the current health of WDH.
Our quarterly customer charter report and monthly key performance poster are the two main
documents we publish to achieve this.