Is the app free to use?

Yes. The app can be downloaded by WDH tenants free of charge. There is no fee for usage.

Can a voucher be used in addition to loyalty cards or cashback?

Yes. In the vast majority of cases this is possible. Check the terms and conditions of your voucher for restrictions.

If I have a £20 voucher and I spend £18, do I lose £2?

No. When you purchase a voucher you can use it as many times as you like until it's empty.

How quickly do I receive a voucher after I have bought it?

The average time is a few seconds. Vouchers appear instantly on your phone if purchased through the app.

Is there a limit to how many vouchers can be purchased?

You can purchase as many vouchers as they like.

Can vouchers be used without a smart phone?

Yes. Vouchers can be printed off or shared to another device. Vouchers can also be purchased over the phone.

How long does a voucher last?

Usually two years. It is important to check the expiry date on the voucher as it can vary between three months and five years.

What happens if my voucher doesn't work?

In the rare case that a voucher doesn't work, see the Housing Perks terms and conditions for advice on how to request a refund for a faulty voucher.

My voucher isn't scanning when I try to redeem it in store. What's wrong?

Make sure to turn the screen on your phone up to full brightness. If your screen is damaged, you may need to print the voucher out.

Rent Contributions FAQs

When are rent contributions paid to my rent account?

Rent contributions are applied to your rent account every Friday and will appear with the reference "HPERKS" on your WDH rent account.

What happens if my rent account goes into credit?

No problem! If your account ends up in credit due to rent contributions, you can simply pay less rent to balance your account.

Can I use this feature if I’m in arrears?

Yes! Rent contributions can be a helpful way to pay off arrears. Every time you shop, a small amount can go towards reducing your balance.

Does Housing Perks share information about where I shop with WDH?

No. Your shopping information remains private. Housing Perks does not share details about where you shop individually with WDH. Housing Perks only informs WDH which shops are most popular with tenants to help secure the best possible discounts.

Can I save up enough to cover a free week or month of rent?

Absolutely! If your rent contributions add up to cover a week or even a month of rent, you can use that credit to balance your account and skip a payment.

Find out more about how rent contributions work on our dedicated page.

Privacy and Data Protection

When you register with Housing Perks, they will be the Data Controller of any information you provide. WDH will not have access to any information you provide to Housing Perks. 

We encourage you to read their Privacy Policy at www.yourhousingperks.com