Service Director - IT


Competitive salary and attractive benefits


Hybrid working with two days in the office per week


Up to 37 (flexible working welcomed)

End Date




We are looking for a values driven, experienced, innovative and customer focused leader to join as Service Director for IT and become the key strategy driver for Digital strategy and IT infrastructure. 

Reporting directly to the Executive Director of Resources and working closely the newly created Service Director Business Intelligence and Change role, the successful individual in this exciting new senior position will help lead the team through significant transformational IT changes at WDH.

We are currently embarking on the delivery of an ambitious new Digital strategy which the Service Director will help to develop and drive forward. You will be a creative thinker and work flexibly to meet the changing needs of our customers. We are committed to ensuring we have the best team to deliver on our objectives, therefore there will be opportunities to build and shape the team in the future.

You will need to demonstrate an understanding of the housing sector as well as being able to operate on a strategic level and be committed to the aims and ambitions of WDH and broader issues of social housing.  

Applicants will have:

  • The ability to lead, inspire, motivate and develop employees at all levels.
  • Significant experience in the delivery of IT related projects.
  • The ability to deliver results as well as build resilience as the organisation carries out its strategic direction.
  • Experience of involvement in the corporate management of an organisation, with significant budgetary responsibility.
  • A qualification at level 6 of the Framework for Higher Education Qualification, such as a First Degree Award, Certificate or Diploma at level 6 or equivalent.
  • A qualification at level 7 Diploma in Management Studies or willing to work towards.  

If you believe that you are an inspirational leader and have the vision, experience and ambition to help us to succeed and meet our challenging targets. For further information or if you wish to apply for this exciting opportunity, please send your CV and a brief covering note to:

Natalie Dobson - and Brook Line

Closing date: Monday, 27 May

Your application will be processed through the Harvey Nash CIO Practice research function and following successful screening you will invited to attend a competency-based interview with Natalie Dobson via Microsoft Teams. Shortlisted candidates will be invited to the WDH selection process to take place the week commencing Monday 10 June.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

  • 31 days holiday and statutory bank holidays;
  • an extra day off on your birthday;
  • generous employer pension contribution;
  • happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • one day to take part in our Volunteering Scheme; and
  • "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.