Service Director - Business Intelligence and Change


Competitive salary and attractive benefits


Hybrid working with two days in the office per week


Up to 37 (flexible working welcomed)

End Date




We are looking for a values driven, creative and delivery and customer focused leader to join as Service Director Business Intelligence and Change to be the strategic driving force, to shape the organisation as data and intelligence driven.  

Reporting directly to the Executive Director of Resources, and working alongside our Service Director IT, the successful individual in this exciting new senior position will help lead the team through significant transformational changes at WDH.

We are currently embarking on the delivery of ambitious new Digital and Data strategies which the role will help to develop and drive forward. You will be a creative thinker and work flexibly to meet the changing needs of our customers. We are committed to ensuring we have the best team to deliver on our objectives, therefore there will be opportunities to build and shape the team in the future.

You will need to demonstrate an understanding of the housing sector as well as being able to operate on a strategic level and be committed to the aims and ambitions of WDH and broader issues of social housing. 

Applicants will have:

  • The ability to lead, inspire, motivate and develop employees at all levels.
  • Significant experience in the delivery of change related projects. 
    Experience of providing vision and strategic direction to an IT & Change function.
  • Experience of involvement in the corporate management of an organisation, with significant budgetary responsibility.
  • A qualification at level 6 of the Framework for Higher Education Qualification, such as a First Degree Award, Certificate or Diploma at level 6 or equivalent.
  • A Project Management Qualification or Change Management / Programme Qualification

If you believe that you are an inspirational leader and have the vision, experience and ambition to help us to succeed and meet our challenging targets, please send your CV and a brief covering note to:

Natalie Dobson  - and Charlie Deacon

Closing date: Monday, 27 May

Your application will be processed through the Harvey Nash CIO Practice research function and following successful screening you will invited to attend a competency-based interview with Natalie Dobson via Microsoft Teams. Shortlisted candidates will be invited to the WDH selection process to take place the week commencing Monday 10 June.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

  • 31 days holiday and statutory bank holidays;
  • an extra day off on your birthday;
  • generous employer pension contribution;
  • happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • one day to take part in our Volunteering Scheme; and
  • "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.