Wakefield District

End Date




Posts available:

22.5 Hours, Permanent
15 Hours, Permanent 


22.5 Hours - £16,099 – £18,275 + Shift Allowance  
15 Hours - £10,733 – £12,183 + Shift Allowance  


We are looking for someone to join our customer contact centre team at Care Link.

Who we are: 

At Care Link we support over 15,000 customers to enjoy independence in their own home through Technology Enabled Care (TEC) services.

We provide a range of discreet sensors, home visiting and a 24 hour responder service, in a range of packages to suit your personal needs and budget.

  • For carers – it's a chance to have that well deserved break knowing your loved ones are being looked after 24 hours a day.
  • For busy families – it's a convenient way to support your loved ones when you can't be there.
  • For you – it's a guarantee that you'll get support in an emergency situation.
  • For your loved one – it's the peace of mind knowing they have help and support at the touch of a button.

What you’ll be doing as a Control Assistant (Call Handlers): 

In this role, you will deliver responsive, high-quality services 24 hours a day, seven days a week, helping to enable our customers to live independently and safely in their home. 

Day to day you will operate our computerised calls handling system, liaising with a range of WDH employees, Wakefield Council or other appropriate agencies to ensure an effective response to alarm calls and undertake administrative duties where necessary. 

We are looking for applicants who have:

  • the ability to record messages and information clearly and accurately;
  • experience of working with older or vulnerable people;
  • an understanding of the concept of Customer Care; and
  • good PC skills and telephone manner.

The post holder will be required to attend internal and external meetings both inside and outside office hours. As well as being required to work rotating shifts which include weekends and bank holidays.

For more details on what we’re looking for in these roles, please see Job Description below.

For more information or an informal chat about this role, please contact Kirsty Jewitt, Care Link Manager on 01977 788105. 

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

  • 26 days holiday (rising to 31 over 5 years service) and statutory bank holidays;
  • an extra day off on your birthday;
  • generous employer pension contribution;
  • happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • one day to take part in our Volunteering Scheme; and
  • "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

  • Read the job description, person specification and guidance notes below.
  • Complete the supporting information form below with details of how you meet the person specification.
  • We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). 
  • Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next? 

  • You'll receive an automatic reply to let you know we've received your application.
  • We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.