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News

Foundation Grant is now open31 January 2019

Published 31 January 2019
The next WDH Foundation Grant window is now open for tenants to apply.

Information for OurPower customers30 January 2019

Published 30 January 2019
If you receive your energy from OurPower, you may be aware that the company have stopped trading.

Information for Economy Energy customers23 January 2019

Published 23 January 2019
If you receive your energy from Economy Energy, you may be aware that the company have stopped trading.

Our Tenant Satisfaction Survey is underway14 January 2019

Published 14 January 2019
Our Tenant Satisfaction Survey has started and will end on Friday 22 February 2019. You may receive a call from customer experience specialists, TLF, who are calling a sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out this survey to gather your feedback which we use to make improvements to our services. Since the last survey was carried out, we have been working hard to improve the areas that matter most to you. Keeping the promises we make to you. We have: delivered customer service training to all front line employees; reviewed our Customer Charter Standards based on what you told us was important to you; and reviewed the customer experience for your repairs service, including letting you know the most common rechargeable and non-rechargeable repairs. The way we deal with nuisance and antisocial behaviour. We have: reviewed the process for reporting antisocial behaviour and nuisance; and made sure that if you complain about antisocial behaviour and nuisance you are kept informed about the timescales you can expect for a response. Making us easier to deal with. We have launched Phase 2 of our App which enables you to track the progress of your repair; and we are looking at options for introducing Webchat to give you greater choice in the way you contact us.   Thank you for your feedback and support.
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Take part in our Catch the Shark quiz for the chance to win £50 of shopping vouchers14 January 2019

Published 14 January 2019
To better protect you from loan sharks, we are running a competition with the England Illegal Money Lending Team (IMLT) and Leeds Credit Union. Our ‘Catch the Shark’ competition will run from Monday 14 to Sunday 20 January 2019 and you will have a chance to win one of five £50 Love to Shop vouchers.

Kick off January by being sustainably savvy3 January 2019

Published 3 January 2019
The Sustainability Team have put together a handy social media guide on saving energy for tenants throughout the month of January

Springhills Independent Living Scheme’s longest resident is over the moon with her home’s new look2 January 2019

Published 2 January 2019
Doris Cornick, 95, has recently moved back to her newly renovated flat at WDH’s Springhills Independent Living Scheme in Outwood.

Residents get in the Christmas spirit in Pontefract21 December 2018

Published 21 December 2018
Children from DeLacy Primary School and Carleton Park Junior and Infant School joined residents at Halberg House and Eastbourne Independent Living Scheme for carols and Christmas cheer. Residents sat back and enjoyed listening to the children sing favourites like including Jingle Bells and We Wish You a Merry Christmas. Some even joined in! One resident said: “Listening to the children sing fills us all with happiness and lifts our festive spirits. I look forward to this event every year.”
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Police bike team get funding boost by WDH20 December 2018

Published 20 December 2018
A police bike team, which has caught hundreds of rogue riders, is to operate seven days a week for the first time following major investment from WDH.

Service access point (SAP) Christmas closure19 December 2018

Published 19 December 2018
Our SAPs will be open at the following times during the Christmas period. ·         22 December – Wakefield Hub and Pontefract Hub open until 12 noon. ·         24 December to 26 December – All SAPs closed. ·         27 December to 28 December – All SAPs open. ·         29 December – Wakefield Hub and Pontefract Hub open until 12 noon. ·         31 December to 1 January - All SAPs closed. ·         2 January - All SAPs open as normal. Please direct urgent enquiries during the Christmas period to OneCALL on 0345 8 507 507.
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News

Christmas celebrations at Pontefract ILS23 December 2015

Published 23 December 2015
Residents of Mill Garth Independent Living Scheme in Pontefract recently enjoyed a meal out at a local hotel before returning home to find Santa Claus delivering presents.
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Hamper donations from WDH22 December 2015

Published 22 December 2015
It was all hands on deck from WDH’s Investment Team and sub-contractors (including Keepmoat, CPM Contracts Ltd, Wakefield Roofing and Strategic Team Group) who all got involved in a drive to help create food hampers for those in need this Christmas.

Festive entertainment for extra care residents22 December 2015

Published 22 December 2015
Residents of Mellwood House in South Elmsall were treated to festive entertainment and musical bingo at a recent coffee morning.
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Our tenant satisfaction is on the up!22 December 2015

Published 22 December 2015
During the last year we have interviewed a sample of 1,400 tenants over the phone as part of our Tenant Satisfaction Survey and our results are on the up!

Christmas Competition 2015 - week 3 and 4 winners21 December 2015

Published 21 December 2015
Our 2015 Christmas competition continues, and we’ve contacted some more of our winners and given out some more great prizes!

Normanton man finds his dream career with WDH’s help18 December 2015

Published 18 December 2015
A man from Normanton, found his dream career following a referral from a WDH work club. Attila Gyokos, 21, spent six months working at WDH as Project Support Assistant which helped him gain skills to aid his future employment.

Local schools tackle the Mission Survive Geography Challenge17 December 2015

Published 17 December 2015
Staff and students from five schools across the district took part in the Mission Survive Geography Challenge, an enterprise contest which asks students to research Wakefield to find out how they can help improve the lives and environment of local people.

Christmas competition winners - week two14 December 2015

Published 14 December 2015
Our 2015 Christmas competition continues, and we’ve contacted some more of our winners!

Christmas competition – day 13 note 14 December 2015

Published 14 December 2015
On day 13 of our Christmas ‘Your Account’ competition you may have experienced problems finding and clicking on the festive image.
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WDH doubles investment in its new build programme11 December 2015

Published 11 December 2015
Wakefield based WDH, which has recently been voted one of Europe's most excellent businesses, is more than doubling its new build spend over the next 12 months.
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