Is it damp? Find out more about what causes damp, how to spot it and how to report it to us. Moisture in the home can appear differently for different reasons. Rising damp is moisture found in walls and buildings that is rising up from the ground. If you have rising damp you will be able to see blistering, staining and peeling on your paintwork. Salt will also build up on the surface of your wall leaving a tide mark up to a metre high. Rising damp can be caused by a number of things, including missing damp proof course or changes to ground conditions. Water penetration can look like condensation or rising damp. This can be caused by a leaking roof, wall or pipe. If you think you have rising damp, water penetration or a leak you should get in touch with OneCALL on 0345 8 507 507. The advisor will then arrange for someone to visit your home. Please try to give our customer advisor as much information as possible. The most common moisture found in the home isn’t damp, it’s condensation. This is when water in the air settles on colder surfaces and forms water droplets. You will usually find it on windows and walls. You may notice condensation more in wetter and colder months, usually from September to March. Condensation can be caused by everyday living, doing things like cooking and showering – even just breathing. You can manage condensation yourself by keeping trickle vents on windows open at all times, keeping an even temperature throughout your home, and by wiping water droplets. However, if left condensation can make the perfect environment for mould to grow. If you think you have rising damp, water penetration or a leak you should get in touch with OneCALL on 0345 8 507 507. The advisor can then arrange for someone to visit your home. Please provide as much information as possible. Keywords damp ; condensation ; water ; rising damp ; steam ; mist Related links Is it damp?