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Can I install a water meter?

Getting a water meter can save you over £100 a year.

You can decide to pay for water you use through a meter instead of paying for it with your rent, as you may do now.  Depending on how much water you use, you could save money by paying for your water by direct debit.

Water providers may change their policy on charging and metering, you will have to keep to these changes. If you use a lot of water, you could end up paying more.

You can pay for your water along with your rent and use as much water as you like. When you have to pay for all the water you use with a meter, you may feel you have to use less.

If you choose to have a meter installed, you can switch back to your previous method of charging within the first 24 months, but they will not remove the meter. (You may not be able to switch back to unmetered charges if you live in an area of water stress, where the Government has allowed compulsory metering as part of a plan to maintain secure water supplies.)

How do I get a water meter fitted?

You do not need our permission to install a water meter but the installation is subject to a survey by your water provider.

They will be able to tell you roughly how much you might save by having a meter fitted. Their estimate is just a guide, the amount you will pay using a water meter will depend on how much water you use. If after you have received your estimate you are still interested, you should tell
your provider you would like to have a water meter fitted.

When your meter is installed, you must tell us. This is so we can arrange to remove the water charge from the rent payment. You will then deal directly with the water provider for your water charges.

What if I need advice?

If you need advice about having a water meter fitted or anything else to do with water meters, you can:

  • phone your provider’s helpline;
  • phone OneCALL on 0345 8 507 507; or,
  • visit any of our service access points, or the WDH Hub, where our employees can contact Yorkshire Water on your behalf.

You can get more information about water meters from Yorkshire Water on 0345 1 24 24 24

I am on a low income and I need to use a lot of water.  What help is available if my bill goes up when I go onto a meter?

Your water provider can also provide you with the latest information on water meters if you are receiving benefits or tax credits.  Every company offers the ‘WaterSure’ tariff.  WaterSure is the name given to the vulnerable groups tariff, introduced in England by Government regulations in April 2000. This tariff caps the bill, at the average household bill for their area, for certain metered household customers. 

WaterSure applies to metered customers who receive specified benefits and:

  • have three or more dependant children living with them; or
  • suffer from (or have someone living with them who suffers from) a medical condition that involves using large volumes of water.  
    If you think you may be eligible, contact your provider for more information on how to apply. 

There are various other schemes available that could help if you are finding it hard to pay your bill or are in arrears, visit Yorkshire Water's 'Struggling to pay your bill' page for more information.

Third party deduction schemes (also called ‘Water Direct’) may be available if you are in arrears and on specified means-tested benefits. It may also be possible for payments to be made directly to the company from your benefits.

If you do not pay your water bills, you risk having your water supply cut off.

What if I experience problems with my water supply?

If you can see your water meter, you need to tell your water provider if the meter is moving when you are not using any water. They can advise you how to check for underground leaks or problems with your household plumbing. If your bill is high and you suspect it is because you have a leak on your property, you should report it to the provider.

  • If you have any problems with your water supply, you can contact OFWAT (the regulator for water services) on 0121 644 7500.
  • If you want to complain contact the company that provides your water. 
  • Advice is available from your water provider and OFWAT.

Getting a water meter could save you over £100 a year.

See how much you could save on the online calculator from the Consumer Council for Water

Contact Yorkshire Water to get a water meter installed on 0345 1 24 24 24.

You can also get free water saving gadgets - just ask them when you call or complete their online form.

If you can’t get a water meter, you can ask for a bill assessment. This is a much more accurate assessment based on the number of people in your house and your water usage habits.  Again, if your bill is projected to go up, you can stay on your current billing system.

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