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How do I report antisocial behaviour?

Reporting antisocial behaviour and nuisance, support and advice

Is there anything I can do before I contact you?

If it's a neighbour, see our FAQ 'How to report a nuisance or noisy neighbour?', for other antisocial behaviour:

  • keep a record of all incidents including date, time, what happened and details of anyone else involved;
  • please do not retaliate as this may result in complaints being made about you;
  • do not get involved in an argument.

How do I report antisocial behaviour?

If the problem is ongoing you can report nuisance or antisocial behaviour to us in the following ways.

  • Phone OneCALL on 0345 8 507 507 (lines are open all day, every day).
  • Visit our Wakefield or Pontefract Hub.
  • Using our online reporting antisocial behaviour form.
  • We encourage you to speak to your neighbour wherever possible to resolve a complaint.
  •  As your landlord, we will investigate allegations of nuisance or antisocial behaviour and deal with the complaint appropriately and in confidence.

What happens next?

We will:

  • record your complaint, making sure we get as much accurate information as possible;
  • ask you for full details of what happened and who was involved;
  • start to look into your complaint within seven working days, or 48 hours if the complaint is about threats of violence, domestic abuse or hate behaviour;
  • keep you involved at all stages of the complaint, we will tell you about any progress we make;
  • work closely with agencies such as the local policing team and your local authority to help deal with the problem.

Read our ASB Procedure document for more information.  Further support and advice is also available on the Victim Support and Stop Hate UK websites, by logging in to your online account or visiting our Community Safety web pages.



noise ; music ; nuisance ; dogs ; barking ; youths ; drinking ; alcohol ; drugs ; complaint ; harassment ; threats