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Partners support local mosque’s open day event17 August 2018

Published 17 August 2018
Local businesses and organisations recently attended Wakefield’s Swafia Mosque Open Day. Local partners from WDH, NHS, West Yorkshire Police and West Yorkshire Fire and Rescue joined together at the event to provide local people with information about the local services available to them.
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Bank holiday opening times13 August 2018

Published 13 August 2018
All of our offices and service access points (SAPs) will be closed from Friday 24 August and will reopen on Tuesday 28 August.
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WDH Community Grants available now13 August 2018

Published 13 August 2018
Community groups across Wakefield District are encouraged to apply for a WDH Community Grant of up to £1500 between 6 August- 14 September.

Save the date8 August 2018 WDH News | The latest news from WDH
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WDH recruits eight new apprentices12 August 2014

Published 12 August 2014
WDH has welcomed its latest batch of apprentices, which this year includes two plasterers, two bricklayers, two joiners, a heating and ventilation engineer and a gas engineer.

Community Grant Keeps Kids Busy in South Elmsall11 August 2014

Published 11 August 2014
A Wakefield and District Housing (WDH) Community Grant has helped provide activities for youngsters in South Elmsall during the school summer holidays.

Touring tea tent gets underway7 August 2014

Published 7 August 2014
WDH in partnership with NHS held a touring tea tent event last week in Knottingley which is the first event of many throughout the summer holidays.
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You said, we did...
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You said, we did...

Published 2 March 2016

 

Following our latest tenant satisfaction survey, which involved 700 residents, we’ve been working hard to improve in the areas you’ve told us are important to you.

Our most recent findings tell us that what matters is:

·         safety and security in your home;

·         the quality of the work carried out;

·         being treated fairly as a customer; and

·         the competency of our employees.

In light of these we’re focussing our efforts in three key areas: keeping the promises we make, making it easier for you to do business with us and improving your repairs experience.

Among the actions already undertaken, we have:

·         contacted all tenants who raised issues via the survey to ensure they have been resolved;

·         launched a campaign to raise the level of customer service provided and ensure WDH employees always give their name when speaking to tenants;

·         implemented a text messaging service to inform tenants of the name and telephone number of the operative who will be attending their property; and

·         improved our internal systems to ensure that tenants are always kept informed when there is a delay in attending to a repair.

If you have any questions about this survey please email research@wdh.co.uk or phone 0345 8 507 507.

 

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