We are supporting National Customer Service Week

Published 7 October 2019

National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in our business.

Read below about just some of the things we do to provide good customer service.

Insight- Knowing our Customers

We ask you to keep your details up to date and tell us about your specific needs, so we can do our best to consider these when we deal with your enquiries.

Capability and Skills- Nurturing our Customer Service Skills

We know it is important for you to know the name of the person dealing with your query.  We ask all of our employees to introduce themselves and show their ID badges to you.

Recognition - Celebrating our Customer Service Heroes

We offer 24/7 customer service.  Our OneCall centre answers around 5,500 calls a week.  Your call may be answered more quickly if you can avoid the busiest times (between 9am-11am and late afternoons on weekdays).  You can manage your tenancy anytime, anywhere using your online account.

Leadership - Championing Customer Service

We are all responsible for customer service at WDH and we regularly train our employees to deliver improved services.  It has led to us receiving awards in Customer Service Excellence and our TPAS accreditation.

Trust - Keeping Promises and Commitments

From time to time you might be asked to complete a survey about the way we deal with you.  We are keen to hear your feedback so we can learn from your compliments and complaints.  We are proud to say that our Customer Satisfaction is at 93.3%.

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