Update to Care Link services following fire

Published 29 October 2021

Due to a major fire at Knottingley telephone exchange on Tuesday, 26 October 2021, a number of our Care Link customers’ alarms were affected.


BT has restored over half of the affected lines and are continuing to work to resolve the issues to the others still affected. Most of our customers’ alarms are now working however, we are aware some of our customers are still experiencing issues.


If you are still having problems with your alarms and other services or have any concerns, please contact our Care Link advisors on 01977 788 000.


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