For those of you who braved the high street this week, you may have seen that, whilst we didn’t have queues to compete with Primark, our Hubs and Service Access Points (SAPs) were open. As I am sure you can appreciate, this is not a decision we have taken lightly. We put a lot of careful consideration into how we could open safely and ensure that both you, our customers, and our employees are safe. This has meant making changes to our Hubs and SAPs. We have installed protective screens, social distancing measures and a strict ‘one customer in, one customer out’ entry policy. This is to protect all of us and to stop unnecessary spreading of the virus. Whilst the rate of infection has reduced, we must all stay alert and continue to follow the guidance. From those who have visited us, the feedback we have had has been fantastic. The lockdown period has been testing for all of us, however you have shown patience and support when it has been difficult for us to provide all of the services you are used to. Thank you for that. For those who haven’t visited us, I would still urge you to contact us digitally or over the phone where you can, to avoid spreading the virus on your journey and to only visit if you are feeling fit and well, without any Coronavirus symptoms. I look forward to bringing you more updates on our progress towards returning all services to ‘business as usual’ and I know that I can rely on you for your support.