Following last night’s announcement from the Prime Minister announcing a third lockdown in England, I want to reassure all our tenants that your safety and wellbeing remains our top priority.
With the new variant spreading rapidly, we are committed to doing everything we can to protect our tenants and employees, whilst still maintaining our essential services as much as we can.
To minimise face to face contact, and to help prevent the spread of the virus, we have now closed all our Hubs and service access points. Rest assured, you can still contact us 24 hours a day, seven days a week on 0345 8 507 507 or contact us on email or through the WDH App.
Our repairs and housing services will continue to be delivered but, to ensure face to face contact is kept to a minimum, we will be prioritising our visits to support the most vulnerable people and urgent needs. Please consider this before making a request for a service.
I want to assure you that if someone from WDH does need to visit your home for essential work, be it to carry out a gas service, electrical check or repair, this will be undertaken with your safety as a priority. They will have the right Personal Protective Equipment (PPE) and will follow all procedures, in line with current guidance.
Whilst the vaccine programme gives us some hope that there is ‘light at the end of a dark tunnel’, I know this continues to be a worrying and stressful time for many. Covid is continuing to impact all our lives and I want to reiterate that our team is here for you if you need extra support. If you are suffering financial hardship or need to talk to someone about how you are feeling please get in touch as there is support available.
Lastly, I would urge you to follow the latest Government guidance, which becomes law tomorrow, to help prevent the spread of the virus. One of the most important actions people must take is to self-isolate if they have tested positive, have been confirmed as a contact of someone who has tested positive or are in the same household. You must also isolate if you have symptoms and are awaiting a test or results.
Thank you for your patience and understanding. We all need to continue to stay safe and look out for our families and friends.
Andy Wallhead, Chief Executive