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Stay vigilant against bogus callers this winter

Published 24 November 2021

Some criminals impersonate others to carry out crimes. We are urging all our customers to stay vigilant against potential bogus callers who may be targeting our neighbourhoods, especially now the nights are getting darker.

If you believe you have been visited by a bogus caller, you should call the police non-emergency number 101 to report it. We have recently been made aware of some bogus callers operating in the Pontefract area posing as surveyors.

Our tradespeople will always be wearing WDH uniform and carry identification when visiting your home, so you know it’s us.  If a surveyor is visiting on our behalf from an external company such as Savills, they will carry a letter of authority from us and a Savills identification badge with their photograph on.  Please ask to see these before letting anyone into your home.  If they don’t have them do not let them in.

If you are unaware of any works due on your property, or are unsure if the tradesperson or one of our partners (who may not be in WDH uniform) visiting your home is who they say they are, call OneCALL to confirm on 0345 8 507 507.

Always ask to see identification. If you are in any doubt, ask the person to come back later. This gives you time to check out if they are from the organisation or company they claim to represent. Do not give anyone you are not sure about access to your home.

Please click here for further advice on how to deal with potential bogus callers.

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