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Our services during lockdown

Published 4 November 2020

From Thursday 5 November 2020 West Yorkshire will join the rest of England in a National Lockdown.

Though this is difficult for all of us facing further restrictions, it is necessary to limit the spread of the virus and ease the mounting pressures on our NHS and our health professionals. 

Much like during the first lockdown period, we will continue to work hard so that the restrictions have minimal impact upon the services we are able to offer you directly and we will continue, alongside our partners to provide you with as much help and support as possible. Because of new restrictions, some of our services will no longer be available face to face or on a “walk in” basis and this includes the closure of our Service Access Points and hubs from Thursday 5 November. Whilst we appreciate the important role these play for our tenants and community, we must follow the Government advice for the safety of both you and our employees and close these alongside other non-essential retail outlets. However, you can still contact us by telephone, email, social media or through the WDH App.

As cases of the virus have been increasing, this is causing delays in some areas of the business so please do bear with us if it takes us a little longer to respond to your calls or repairs than usual. We do appreciate your patience and we will respond to you.

Whilst the restrictions don’t prevent us from carrying out our business, we do appreciate the impact this will have on everyone’s lives. One of my biggest concerns is the effect this may have on your wellbeing. I would encourage all of you to do whatever you can to help and support your friends and families safely through what is going to be a particularly difficult time. If you do need any extra help please get in touch as we have support available to you, whether you are suffering financial pressures or you need to speak to someone about how you are feeling. 

Some of you may feel nervous about the thought of anyone entering your home to carry out repairs or essential safety checks. I can assure you that our teams are well equipped with the correct Personal Protective Equipment (PPE) and procedures to work safely in your home and this is still allowed under the current Government guidance. Not carrying out these essential safety checks is a greater risk to you and your family. 

Thank you for your continued understanding and support. Together, alongside our partners, we are here to support you.

Please continue to follow the rules that have now become law and take care of yourself and your loved ones.

Remember, hands, face, space.

Andy Wallhead, Chief Executive

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