wdh

News

Community Group 2015: Havercroft Parents Forum11 October 2015

Published 11 October 2015
Havercroft Parents Forum won the Community Group Category in WDH’s 2015 Love Where You Live Awards; the group are no strangers to the winner’s podium as they also won this award at our 2014 final.

Green Hero 2015: Ben Wormstone and Paula and Terry Armitage10 October 2015

Published 10 October 2015
Ben Wormstone and Paula and Terry Armitage won the Green Hero award at WDH’s 2015 Love Where You Live Awards.

Working with Older People 2015: Brenda Thorpe9 October 2015

Published 9 October 2015
Brenda Thorpe won the award in the Working with older people category in WDH’s 2015 Love Where You Live Awards.

WDH is making life easier with Get Online Week8 October 2015

Published 8 October 2015
WDH is coming to the heart of Wakefield’s communities as part of Get Online Week (12-16 October), aiming to help even more people use the internet so they can enjoy a better quality of life.

Working with Young People 2015: Kettlethorpe Guardians Boxing Club8 October 2015

Published 8 October 2015
Mark Roberts and Kettlethorpe Guardians Boxing Club took the award in our working with young people category in WDH’s 2015 Love Where You Live Awards.

Best Neighbourhood 2015: Benson Lane Tenants and Residents Association7 October 2015

Published 7 October 2015
The Benson Lane Tenants and Residents Association won the Best Neighbourhood category at WDH’s 2015 Love Where You Live Awards.

Good Neighbour 2015: Lisa Grant6 October 2015

Published 6 October 2015
Lisa Grant won the award in the Good Neighbour category in WDH’s 2015 Love Where You Live Awards.

Standbridge Lane Community Centre is ready to cook!6 October 2015

Published 6 October 2015
Standbridge Lane Community Centre in Kettlethorpe has now opened its new kitchen facilities thanks to support from WDH, and has plans to hold Cook and Eat courses for local residents.
Tags :

Young Achiever 2015: Louie Jay Smith5 October 2015

Published 5 October 2015
Louie won the Young Achiever Category in WDH’s 2015 Love Where You Live Awards.

WDH services come to you5 October 2015

Published 5 October 2015
As part of National Customer Service Week (5-9 October 2015), WDH’s Customer Service Team will run a week-long roadshow to raise awareness of its commitment to providing the best possible services.
Back to top
Our customer satisfaction is high
wdh

News

Our customer satisfaction is high

Published 4 February 2016

Last month the Institute of Customer Service (ICS) revealed the latest results for the UK Customer Satisfaction Index (UKCSI), the national measure of customer satisfaction, and our results compare favourably.

National customer satisfaction now stands at 77.0 (out of 100), and our latest customer satisfaction score was 83.5 (November 2015), which means we are currently on a par with M&S (food) and Aldi for customer service.

According to the ICS, employees’ friendliness, helpfulness and competence have become relatively more important in the national index, as well as speed of service, especially when dealing with employees in person. Ease of doing business has also increased in importance and we’ll be focusing on making improvements to all of these factors over the next year.

Tags :
Back to top