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Information for Economy Energy customers23 January 2019

Published 23 January 2019
If you receive your energy from Economy Energy, you may be aware that the company have stopped trading.

Our Tenant Satisfaction Survey is underway14 January 2019

Published 14 January 2019
Our Tenant Satisfaction Survey has started and will end on Friday 22 February 2019. You may receive a call from customer experience specialists, TLF, who are calling a sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out this survey to gather your feedback which we use to make improvements to our services. Since the last survey was carried out, we have been working hard to improve the areas that matter most to you. Keeping the promises we make to you. We have: delivered customer service training to all front line employees; reviewed our Customer Charter Standards based on what you told us was important to you; and reviewed the customer experience for your repairs service, including letting you know the most common rechargeable and non-rechargeable repairs. The way we deal with nuisance and antisocial behaviour. We have: reviewed the process for reporting antisocial behaviour and nuisance; and made sure that if you complain about antisocial behaviour and nuisance you are kept informed about the timescales you can expect for a response. Making us easier to deal with. We have launched Phase 2 of our App which enables you to track the progress of your repair; and we are looking at options for introducing Webchat to give you greater choice in the way you contact us.   Thank you for your feedback and support.
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Take part in our Catch the Shark quiz for the chance to win £50 of shopping vouchers14 January 2019

Published 14 January 2019
To better protect you from loan sharks, we are running a competition with the England Illegal Money Lending Team (IMLT) and Leeds Credit Union. Our ‘Catch the Shark’ competition will run from Monday 14 to Sunday 20 January 2019 and you will have a chance to win one of five £50 Love to Shop vouchers.

Kick off January by being sustainably savvy3 January 2019

Published 3 January 2019
The Sustainability Team have put together a handy social media guide on saving energy for tenants throughout the month of January

Springhills Independent Living Scheme’s longest resident is over the moon with her home’s new look2 January 2019

Published 2 January 2019
Doris Cornick, 95, has recently moved back to her newly renovated flat at WDH’s Springhills Independent Living Scheme in Outwood.

Residents get in the Christmas spirit in Pontefract21 December 2018

Published 21 December 2018
Children from DeLacy Primary School and Carleton Park Junior and Infant School joined residents at Halberg House and Eastbourne Independent Living Scheme for carols and Christmas cheer. Residents sat back and enjoyed listening to the children sing favourites like including Jingle Bells and We Wish You a Merry Christmas. Some even joined in! One resident said: “Listening to the children sing fills us all with happiness and lifts our festive spirits. I look forward to this event every year.”
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Police bike team get funding boost by WDH20 December 2018

Published 20 December 2018
A police bike team, which has caught hundreds of rogue riders, is to operate seven days a week for the first time following major investment from WDH.

Service access point (SAP) Christmas closure19 December 2018

Published 19 December 2018
Our SAPs will be open at the following times during the Christmas period. ·         22 December – Wakefield Hub and Pontefract Hub open until 12 noon. ·         24 December to 26 December – All SAPs closed. ·         27 December to 28 December – All SAPs open. ·         29 December – Wakefield Hub and Pontefract Hub open until 12 noon. ·         31 December to 1 January - All SAPs closed. ·         2 January - All SAPs open as normal. Please direct urgent enquiries during the Christmas period to OneCALL on 0345 8 507 507.
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Scouts group perform for residents at Silkstone Court17 December 2018

Published 17 December 2018
Children from 1st Altofts Scout group - spanning Beavers, Cubs and Scouts - entertained residents at Silkstone Court on Thursday with festive Christmas songs. The residents enjoyed classics such as Jingle Bells and Walking In A Winter Wonderland, joining in as the children sang. “The Beavers, Cubs and Scouts really enjoyed their evening with the residents of Silkstone Court, and the residents seemed to relish the chance for a good old sing-song. It just goes to show that you’re never too old to enjoy singing Jingle Bells!” said Kim Hiscocks, Scout Leader.
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WDH supports emergency food banks13 December 2018

Published 13 December 2018
WDH and Outwood Grange Academy Trust have donated £1000 each to make sure foodbanks are stocked in the lead up to the Christmas holidays.
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Nominations flood in for WDH community awards22 July 2014

Published 22 July 2014
More than 100 nominations have flooded in for this year’s WDH Love Where You Live Awards – with a prize of £500 for each of the eight winners to give to a community group of their choice.

Cash Wise scheme expands18 July 2014

Published 18 July 2014
Thousands of people could see their money worries eased after WDH’s Cash Wise scheme was widened to include all social housing tenants in the district.
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Move more everyday17 July 2014

Published 17 July 2014
WDH is proud to support Move More Every Day, a new initiative designed to help local people become healthier and more active.
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Pupils take part in Dragons' Den competition 17 July 2014

Published 17 July 2014
A team of young aspiring entrepreneurs from a school in Pontefract has won an enterprise competition organised by WDH.
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Make a difference in your neighbourhood14 July 2014

Published 14 July 2014
People from Normanton and Featherstone are being invited to have a say in shaping the future of their communities.

ILS resident celebrates 104th birthday 11 July 2014

Published 11 July 2014
A delicious hot meal and a tasty sponge for afters provided the icing on the cake for George Storry’s 104th birthday.
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Day care boost for residents11 July 2014

Published 11 July 2014
Volunteers in Kettlethorpe have secured funding to continue running a community playgroup thanks to WDH.

Kathleen turns 100 in style10 July 2014

Published 10 July 2014
A tenant from Ossett celebrated her 100th birthday with coffee and cake and retold her memories of the last century.

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WDH make the right call with new phone numbers9 July 2014

Published 9 July 2014
WDH has launched new low-cost local rate telephone number to make it cheaper to contact its customer service teams.
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WDH support healthy lifestyle event for young people 8 July 2014

Published 8 July 2014
Students from a school in Normanton learnt about cycling and healthy lifestyle as part of a ‘Bikefest Eco Day’ last week.
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WDH News | The latest news from WDH
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Residents in South Elmsall are over the moon with Farfield Court’s new look!15 October 2019

Published 15 October 2019
Residents at Farfield Court Independent Living Scheme in South Elmsall got a sneak peek at the scheme’s new look following an extensive refurbishment.

Looking after the wellbeing of our Independent Living Scheme residents14 October 2019

Published 14 October 2019
We have partnered with technology business Care Management (CM), to pilot innovative technology that will monitor a resident’s health and predict health issues using heart rate, hydration levels, activity, sleep, muscle mass and grip strength.

Competition time!14 October 2019

Published 14 October 2019
Use our App to tell us what you use the internet for and you can win an Amazon Fire tablet. We are taking part in Get Online Week and sharing some hints and tips on how you can get more out of the World Wide Web.
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Get more out of life online!14 October 2019

Published 14 October 2019
Come along to our Get Online sessions between 14-20 October and try the internet. #getonlineweek is here and we are taking part and encouraging you to get more from the internet.
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Celebrating the work of our Mental Health Navigators on World Mental Health Day 201910 October 2019

Published 10 October 2019
Today is World Mental Health Day (Thursday 10 October 2019) and as an organisation we work hard to ensure that we look after our employees and tenant’s mental health.

We are supporting National Customer Service Week7 October 2019

Published 7 October 2019
National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in our business. Read below about just some of the things we do to provide good customer service.
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Continuing to achieve value for money and deliver what matters to our communities3 October 2019

Published 3 October 2019
We are delighted to share our latest Value for Money (AFM) Annual Assurance Statement with you. It describes what VFM means to us, our employees, our tenants and our stakeholders, and the progress we have made during the year.
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WDH Community Grant helps to reduce social isolation19 September 2019

Published 19 September 2019
Wakefield District City of Sanctuary has been awarded a Community Grant worth £500. The group will use this money to cover rent hire for the venue where their drop in sessions take place.

Service access point (SAP) closure for training17 September 2019

Published 17 September 2019
Our SAPs will be closed on Tuesday 24 September at 12 noon for employee training. They will reopen on Wednesday 25 September as normal. You can pay your rent, request and track a repair or send a message using the WDH App, available on the App Store or Play Store. In an emergency you can contact us on 0345 8 507 507.
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Annual Report 2019 – Read about our latest achievements now!4 September 2019

Published 4 September 2019
We are extremely proud to launch our Annual Report 2019.
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CX’s comment on proposed ‘Bedroom Tax’ changes
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CX’s comment on proposed ‘Bedroom Tax’ changes

Published 5 September 2014

MPs in the House of Commons have today voted to make changes to the ‘Bedroom Tax’, or Spare Room Subsidy. These include exemptions for people who could not be found a smaller home, and would also exempt disabled people who need a spare bedroom or have a property which is specially-adapted for their needs.

Following the vote, our Chief Executive Kevin Dodd said: “The ‘Bedroom Tax’ is an unfair and prejudicial penalty on vulnerable and disabled tenants, so we would welcome any concessions or exemptions.

“These changes would also allow housing associations to better manage their stock to meet the needs of local communities.”

The proposed changes are yet to be introduced, and must undergo further scrutiny by Parliament.

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