Our Tenant Survey closes on Friday, 25 February 2022. If you’d like to complete the survey but haven’t received an invitation, let us know by emailing firstname.lastname@example.org. If you have already received the survey, this is your last chance to voice your opinion of and satisfaction with WDH.
Carried out by TLF Research, our customer experience specialists, you will be sent an online link though text message or email. Some customers may receive a phone call inviting them to complete the survey, which should take approximately 10 minutes to complete.
The survey is fully confidential, so you can be assured that a phone call or message from TLF Research is legitimate. You can have confidence that responses are anonymous unless you choose to share your name, and that data is shared securely with TLF following GDRP best practice.
Your feedback is vital in making sure we continue to meet the high standards we place upon ourselves and helps us to develop the best service possible for all our tenants.
What you tell us also allows us to:
• compare customer satisfaction with other social housing providers and the commercial sector;
• understand what our tenants really think of WDH; and
• take action on what matters most to you.