‘Hear, See, Treat’ - new ideas for 999/111 and ambulance services

Published 16 August 2016

As part of the work that WDH does with partner organisations, we are helping Healthwatch Wakefield collect local people’s views on the service they receive when calling 999 or 111.

The NHS has some new ideas for improving the service people receive when they call 999 or 111 and we want to make sure that your views and suggestions are included in plans to develop these services.

All you need to do is watch the short video and fill in a short survey.

If you don’t have access to sound you will want to read this description before you watch the video. We also have a collection of frequently asked questions.

We’ll make sure that your views are fed back to Yorkshire Ambulance Service NHS Trust and other partners involved in developing this idea, such as our Hospital Trusts. The feedback will also go to the Clinical Commissioning Groups in West Yorkshire, who provide the funding for hospital and community services in our area. All these partners are interested to know more about what people think of their ideas so they can make sure that the services they put in place fit with what you would like to see and factor in any concerns that you may have. Thank you for taking part.


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