As the number of people testing positive for coronavirus continues to rise, it is essential that if you are contacting us to arrange a visit or a repair, you tell us if you have been advised to self-isolate.
We are taking a number of precautions to reduce the risk of spreading the virus and protecting our tenants and our employees and we need to ensure that we are equipped if we need to visit your home in the event of an emergency.
If you are self-isolating, please understand that we will not visit your home during the period of isolation unless it is an emergency. This is to prevent the risk of spreading the virus to other, vulnerable tenants across the district.
We want to make sure that tenants feel safe and well in their homes so we have put a number of measures in place to minimise the risk of exposure to the virus for you and our employees.
For tenants who are not self-isolating, before visiting or entering your home, our employees will ask some short questions to check you aren’t at risk of the virus.
You will be asked:
These are not intended to be intrusive but, again will prevent the risk of spreading the virus to other, vulnerable tenants.
At this stage, we are continuing to carry out services as normal where tenants are not self-isolating or testing positive for the virus.
Anyone who has any concerns about coronavirus should contact 111 and notify us if they are advised to self-isolate.