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News

Residents in South Elmsall are over the moon with Farfield Court’s new look!15 October 2019

Published 15 October 2019
Residents at Farfield Court Independent Living Scheme in South Elmsall got a sneak peek at the scheme’s new look following an extensive refurbishment.

Looking after the wellbeing of our Independent Living Scheme residents14 October 2019

Published 14 October 2019
We have partnered with technology business Care Management (CM), to pilot innovative technology that will monitor a resident’s health and predict health issues using heart rate, hydration levels, activity, sleep, muscle mass and grip strength.

Competition time!14 October 2019

Published 14 October 2019
Use our App to tell us what you use the internet for and you can win an Amazon Fire tablet. We are taking part in Get Online Week and sharing some hints and tips on how you can get more out of the World Wide Web.
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Get more out of life online!14 October 2019

Published 14 October 2019
Come along to our Get Online sessions between 14-20 October and try the internet. #getonlineweek is here and we are taking part and encouraging you to get more from the internet.
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Celebrating the work of our Mental Health Navigators on World Mental Health Day 201910 October 2019

Published 10 October 2019
Today is World Mental Health Day (Thursday 10 October 2019) and as an organisation we work hard to ensure that we look after our employees and tenant’s mental health.

We are supporting National Customer Service Week7 October 2019

Published 7 October 2019
National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in our business. Read below about just some of the things we do to provide good customer service.
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Continuing to achieve value for money and deliver what matters to our communities3 October 2019

Published 3 October 2019
We are delighted to share our latest Value for Money (AFM) Annual Assurance Statement with you. It describes what VFM means to us, our employees, our tenants and our stakeholders, and the progress we have made during the year.
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WDH Community Grant helps to reduce social isolation19 September 2019

Published 19 September 2019
Wakefield District City of Sanctuary has been awarded a Community Grant worth £500. The group will use this money to cover rent hire for the venue where their drop in sessions take place.

Service access point (SAP) closure for training17 September 2019

Published 17 September 2019
Our SAPs will be closed on Tuesday 24 September at 12 noon for employee training. They will reopen on Wednesday 25 September as normal. You can pay your rent, request and track a repair or send a message using the WDH App, available on the App Store or Play Store. In an emergency you can contact us on 0345 8 507 507.
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Annual Report 2019 – Read about our latest achievements now!4 September 2019

Published 4 September 2019
We are extremely proud to launch our Annual Report 2019.
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A vibrant and forward thinking service - Care Link are certified to the new Quality Standards Framework
wdh

News

A vibrant and forward thinking service - Care Link are certified to the new Quality Standards Framework

Published 27 November 2018

Care Link has been certified to the Quality Standards Framework and recently received the award at the International Technology Enabled Care Conference gala dinner.

In September 2018, Care Link underwent an annual audit from the TEC Services Association (TSA) and moved onto the new Quality Standards Framework (QSF). The process included submitting evidence to demonstrate the services compliance with QSF followed by an intensive two-day site visit.

During the visit, the auditor met with a number of Care Link employees as well as those representing Wellbeing, Organisational Development, Business Systems and Information Governance. She also met with employees from the Reablement Team at Wakefield Council and Care Link customers.

In the resulting report the auditor highlighted that Care Link demonstrated a vibrant, forward thinking service that is well managed and has the service user at its centre. Throughout the report Care Link was commended for the effective partnership working arrangements they have with other organisations and that on the whole they deliver a safe, quality-led service to clients.

Kirsty Jewitt, Care Link Manager said: “Accreditation to the QSF provides recognition for the quality service we deliver daily. It also allows for real innovation and gives us a platform to showcase our achievements.”

The QSF replaces the old TSA Code of Practice and this is audited by TEC Quality. TEC Quality is an independent organisation that has been set up to develop and run the QSF.  TEC Quality sets the standards and it audits and certifies organisations against these standards.

 

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