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Our Tenant Satisfaction Survey is underway14 January 2019

Published 14 January 2019
Our Tenant Satisfaction Survey has started and will end on Friday 22 February 2019. You may receive a call from customer experience specialists, TLF, who are calling a sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out this survey to gather your feedback which we use to make improvements to our services. Since the last survey was carried out, we have been working hard to improve the areas that matter most to you. Keeping the promises we make to you. We have: delivered customer service training to all front line employees; reviewed our Customer Charter Standards based on what you told us was important to you; and reviewed the customer experience for your repairs service, including letting you know the most common rechargeable and non-rechargeable repairs. The way we deal with nuisance and antisocial behaviour. We have: reviewed the process for reporting antisocial behaviour and nuisance; and made sure that if you complain about antisocial behaviour and nuisance you are kept informed about the timescales you can expect for a response. Making us easier to deal with. We have launched Phase 2 of our App which enables you to track the progress of your repair; and we are looking at options for introducing Webchat to give you greater choice in the way you contact us.   Thank you for your feedback and support.
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Take part in our Catch the Shark quiz for the chance to win £50 of shopping vouchers14 January 2019

Published 14 January 2019
To better protect you from loan sharks, we are running a competition with the England Illegal Money Lending Team (IMLT) and Leeds Credit Union. Our ‘Catch the Shark’ competition will run from Monday 14 to Sunday 20 January 2019 and you will have a chance to win one of five £50 Love to Shop vouchers.

Kick off January by being sustainably savvy3 January 2019

Published 3 January 2019
The Sustainability Team have put together a handy social media guide on saving energy for tenants throughout the month of January

Springhills Independent Living Scheme’s longest resident is over the moon with her home’s new look2 January 2019

Published 2 January 2019
Doris Cornick, 95, has recently moved back to her newly renovated flat at WDH’s Springhills Independent Living Scheme in Outwood.

Residents get in the Christmas spirit in Pontefract21 December 2018

Published 21 December 2018
Children from DeLacy Primary School and Carleton Park Junior and Infant School joined residents at Halberg House and Eastbourne Independent Living Scheme for carols and Christmas cheer. Residents sat back and enjoyed listening to the children sing favourites like including Jingle Bells and We Wish You a Merry Christmas. Some even joined in! One resident said: “Listening to the children sing fills us all with happiness and lifts our festive spirits. I look forward to this event every year.”
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Police bike team get funding boost by WDH20 December 2018

Published 20 December 2018
A police bike team, which has caught hundreds of rogue riders, is to operate seven days a week for the first time following major investment from WDH.

Scouts group perform for residents at Silkstone Court17 December 2018

Published 17 December 2018
Children from 1st Altofts Scout group - spanning Beavers, Cubs and Scouts - entertained residents at Silkstone Court on Thursday with festive Christmas songs. The residents enjoyed classics such as Jingle Bells and Walking In A Winter Wonderland, joining in as the children sang. “The Beavers, Cubs and Scouts really enjoyed their evening with the residents of Silkstone Court, and the residents seemed to relish the chance for a good old sing-song. It just goes to show that you’re never too old to enjoy singing Jingle Bells!” said Kim Hiscocks, Scout Leader.
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WDH supports emergency food banks13 December 2018

Published 13 December 2018
WDH and Outwood Grange Academy Trust have donated £1000 each to make sure foodbanks are stocked in the lead up to the Christmas holidays.

SAP closure (Friday 14 December)13 December 2018

Published 13 December 2018
Our SAPs will be closed tomorrow (Friday 14 December) and will reopen on Monday 17 December as normal. OneCALL are available 24 hours a day on 0345 8 507 507 for urgent enquiries about estate management and repairs. You can pay your rent using our online payment site, or by calling OneCALL or at any newsagents, convenience store or petrol station displaying the PayPoint sign. You can also pay your rent by registering for an online account, where you can manage all aspects of your tenancy. For more information, visit the tenant area of WDH.co.uk here.
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WDH’s Christmas Competition is back with 12 days of prizes30 November 2018

Published 30 November 2018
We are launching our popular Christmas Competition on 1 December 2018 and giving you the chance to win one of 12 great prizes. It’s easy to enter you just need to download the latest version of the WDH App.
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Successful first year at The Hub16 February 2015

Published 16 February 2015
A staggering 20,000 customers have been seen by our OneCALL advisors in the WDH Hub’s first year.
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Us Girls Rocks12 February 2015

Published 12 February 2015
We’re supporting Wakefield Council to bring this ‘Us Girls Rocks’ event to girls aged 8 to 11 and 12 to 16 on Saturday 21 February at The Hut Airedale from 12 noon to 4 pm. Activities include: Netball. Dance/Cheerleading. Gymnastics. Karate. Football. Boxing. Rugby. For enquiries and a consent form contact Craig Moss, Active Wakefield Officer, mailto:sal@wakefield.gov.uk or call 01924 307820.
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News in Brief10 February 2015

Published 10 February 2015
This is News in Brief - a weekly round up of the latest news and events affecting the Housing industry and communities in the Wakefield district and beyond.
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Our Christmas Competition is back!28 November 2016

Published 28 November 2016
Starting on Thursday 1 December all the way up to Thursday 22 December WDH tenants will be given the chance to win a prize every day.

Need help registering for an online account?24 November 2016

Published 24 November 2016
We have created a short video to show you how to create an online account at www.wdh.co.uk

Castleford Service Access Point (SAP) is closing on Friday 2 December24 November 2016

Published 24 November 2016
The way people access our services is changing. Over the last few years there has been a reduction in the number of people using our Service Access Points (SAPs) and an increase in people self-serving and completing transactions online. As a result of this change in user patterns, Castleford SAP will be closing on Friday 2 December.
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Partners join forces to protect residents from rogue traders16 November 2016

Published 16 November 2016
A Cold Calling Control Zone has been implemented to protect the residents in Outwood, Wakefield from cold callers, which has been funded by WDH.
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Local children learn about site safety with help from WDH and Considerate Constructors14 November 2016

Published 14 November 2016
Schoolchildren at Halfpenny Lane Junior and Infant School in Pontefract took part in a construction safety assembly last week with help from WDH and Considerate Constructors mascots, Ivor Goodsite and Honor Goodsite.

Pontefract residents are over the moon with WDH8 November 2016

Published 8 November 2016
Work has begun in The Avenues, Pontefract as WDH provides off street parking, new boundary walls, fencing and gates. The scheme will also create two new green spaces for local residents.

Working with Young People 2016: Rycroft Youth Club3 November 2016

Published 3 November 2016
Rycroft Youth Club took the Working With Young People Award in WDH’s 2016 Love Where You Live Awards.

Working with Older People 2016: Ann Bond2 November 2016

Published 2 November 2016
Ann Bond won the Working With Older People category in WDH’s 2016 Love Where You Live Awards.

Community Group 2016: Havercroft Parent Forum1 November 2016

Published 1 November 2016
Havercroft Parent Forum won the Community Group Category in WDH’s 2016 Love Where You Live Awards.

Best Neighbourhood 2016: Friends of Mellwood House1 November 2016

Published 1 November 2016
Friends of Mellwood House won the Best Neighbourhood category at WDH’s 2016 Love Where You Live Awards.
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One day at WDH...29 August 2017

Published 29 August 2017
At WDH we can achieve a lot in a day.  Following the launch of our latest  Annual Report, we’ve taken a look at exactly how much we can achieve here at WDH in one day. In one day we:  complete 359 repairs, 176 of which are same day repairs; answer over 1,700 phone calls and receive 510 digital enquiries;  help tenants to access £4000 worth of grants; and much more. To find out what else we do click here.  
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Apply now for a community grant29 August 2017

Published 29 August 2017
The WDH Community Grant Scheme is now open for local community groups and voluntary clubs to apply for up to £1,500. The cash boost can help towards existing services, buying equipment or paying for an event. The aim is to increase community spirit and enhance the quality of life for local people. Karen Deeley from Eastmoor Community Garden Association, whose art workshop project received funding from WDH, told us what the grant meant to her. "Five art workshops have taken place and the project has proved to be a wonderful experience.  Children aged between three and seven participated and created underwater scene art, willow wreathes and clay models.  As well as getting arty, people enjoyed exploring the community garden during their visits and learning about all the produce grown there.  On behalf of the Eastmoor Community Garden Association, I thank WDH for the support.  Without the grant received, none of this would have been possible." Applications are open from 7 August to 22 September 2017. For more information click here.

Free lunch for kids at the Addy23 August 2017

Published 23 August 2017
The Old Quarry Adventure Playground (The Addy) has received funding from WDH to provide free food for kids during the Summer holidays. The group applied for a WDH Community Grant to give free lunch to children who attend play sessions at the Addy over the Summer. As children don’t receive free school meals in the holidays, the Addy aims to reduce the financial burden on parents and make sure that children eat properly over the Summer break. The group at the Addy will teach kids how to make their own meals and introduce new healthy snacks. Michelle Bartram, from The Addy said: "We are piloting the holiday lunches this Summer. In cooperation with WDH, Morrisons and the Knottingley Food Bank we can provide 40 free dinners a day for a total of 21 days. The pilot seems successful, kids love making their own food and it helps parents out too!” Claire Secker, Tenant Involvement Officer at WDH said: “WDH work closely with The Addy throughout the year and I was happy to assist and support the application for a WDH Community Grant.  This project has given the children something to do during the school holidays and also ensured they have had a healthy lunch.  During my visit to a session it was great to see children enjoying preparing and trying new food.”

Donation boost to foodbanks 23 August 2017

Published 23 August 2017
Employees from WDH donated £650 worth of food to local foodbanks in just a week, the equivalent of 26 adult food parcels.

Vote now for your community heroes in our 2017 Love Where You Live Awards 22 August 2017

Published 22 August 2017
You can now vote for your local community heroes to get the recognition they deserve, as part of WDH's Love Where You Live Awards 2017.

Bank holiday opening times21 August 2017

Published 21 August 2017
All of our offices and service access points (SAPs) will be closed from Friday 25 August and will reopen on Tuesday 28 August.
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Residents on The Avenues get garden tips from industry experts14 August 2017

Published 14 August 2017
Over 25 green fingered residents from The Avenues in Pontefract received top tips from industry experts on how to maintain their new gardens which were renovated by WDH earlier this year.

WDH welcomes new Apprentices10 August 2017

Published 10 August 2017
As part of WDH’s 2017 apprenticeship scheme, we are proud to welcome six new apprentices.

Laura wins a holiday for using the WDH App8 August 2017

Published 8 August 2017
Laura Masters and her family are the lucky winners of our summer competition. Hundreds of tenants entered the competition to win £500 worth of holiday vouchers by downloading and logging in to the WDH App. Laura was delighted to win the prize and said: "I’ve never won anything before. I downloaded the App because we needed to report a repair and it helped us to do it quickly. Winning this prize is the cherry on the cake." Don’t worry if you didn’t win this time. You can still win £100 every month by using your online account through the WDH App or through our website. Simply log on and you will be entered into the prize draw.
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Are you eligible for the £140 Warm Home Discount?2 August 2017

Published 2 August 2017
Many of the energy suppliers’ Warm Home Discount schemes are now open for winter 2017-18 applications. If you qualify for the scheme, it can provide a welcome £140 towards your winter energy bills.
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