News

Due to a major fire at Knottingley telephone exchange on Tuesday, 26 October 2021, a number of our Care Link customers’ alarms were affected. BT has restored over half of the affected lines and are continuing to work to resolve the issues to the others still affected. Most of our customers’ alarms are now working however, we are aware some of our customers are still experiencing issues.

Due to a major fire at the Knottingley telephone exchange on Tuesday evening, 26 October 2021, a number of our Care Link customers are affected.

WDH, alongside Community Gateway and Incommunities has been named Delivery Partners for recently appointed Homes England Strategic Partners, Together Housing.

We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.

WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.

WDH is recruiting two health care support workers to provide even more support for customers with mental health and wellbeing concerns. The new roles, part of WDH’s partnership with the Wakefield Mental Health Alliance, will help to answer the increase in demand for mental health related support brought on by the COVID-19 pandemic.

WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.

Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.

If you are a customer of one of the six energy suppliers that have gone bust this month, you are probably wondering what to do. Here is some information about what will happen next and advice on what to do.

Following this rigorous independent assessment process, WDH has been reaccredited with the Tpas Exemplar accreditation, for a further three years. The Tpas Exemplar accreditation is awarded for resident engagement in the housing sector and recognises long standing good practice and organisations who have been awarded the Tpas accreditation three times. It provides an independent view of the services a housing association offers to its customers in terms of effective tenant and community engagement. It highlights areas of strength and also ways in which organisations can improve their services.