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News
Update to Care Link services following fire
29 October 2021
Published
29 October 2021
Due to a major fire at Knottingley telephone exchange on Tuesday, 26 October 2021, a number of our Care Link customers’ alarms were affected. BT has restored over half of the affected lines and are continuing to work to resolve the issues to the others still affected. Most of our customers’ alarms are now working however, we are aware some of our customers are still experiencing issues.
Tags :
Care Link
Fire causing disruption to some Care Link services
27 October 2021
Published
27 October 2021
Due to a major fire at the Knottingley telephone exchange on Tuesday evening, 26 October 2021, a number of our Care Link customers are affected.
Tags :
Care Link
WDH named as Delivery Partner for Homes England Affordable Homes Programme 2021 / 2026
12 October 2021
Published
12 October 2021
WDH, alongside Community Gateway and Incommunities has been named Delivery Partners for recently appointed Homes England Strategic Partners, Together Housing.
Tags :
Affordable Rent
,
WDH
System upgrade to our IT services.
8 October 2021
Published
8 October 2021
We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.
Tags :
Customer Service
,
IT upgrade
,
OneCALL
Free benefits review for Wakefield residents - visit a roadshow event this November
8 October 2021
Published
8 October 2021
WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.
Tags :
Benefits
,
Cash Wise
,
Customer Service
,
Universal Credit
WDH bolsters mental health support for customers
6 October 2021
Published
6 October 2021
WDH is recruiting two health care support workers to provide even more support for customers with mental health and wellbeing concerns. The new roles, part of WDH’s partnership with the Wakefield Mental Health Alliance, will help to answer the increase in demand for mental health related support brought on by the COVID-19 pandemic.
Tags :
Wellbeing Team
,
Mental Health support
,
Partnerships
Customer Service Excellence recertification awarded
6 October 2021
Published
6 October 2021
WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.
Tags :
Customer Satisfaction
,
Customer Service
,
Residents
When the world changed so did we...so, we could continue to meet our customers’ needs and expectations
5 October 2021
Published
5 October 2021
Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.
Tags :
Customer Satisfaction
,
Customer Service
,
OneCALL
,
WDH Hub
Has your energy supplier gone bust? Here’s what to do.
30 September 2021
Published
30 September 2021
If you are a customer of one of the six energy suppliers that have gone bust this month, you are probably wondering what to do. Here is some information about what will happen next and advice on what to do.
Tags :
energy saving
,
Fuel Poverty
,
Sustainability
,
Switch and Save
,
WDH
TPAS Exemplar reaccredited
28 September 2021
Published
28 September 2021
Following this rigorous independent assessment process, WDH has been reaccredited with the Tpas Exemplar accreditation, for a further three years. The Tpas Exemplar accreditation is awarded for resident engagement in the housing sector and recognises long standing good practice and organisations who have been awarded the Tpas accreditation three times. It provides an independent view of the services a housing association offers to its customers in terms of effective tenant and community engagement. It highlights areas of strength and also ways in which organisations can improve their services.
Tags :
Tpas
,
Tenant Involvement
,
Engagement
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