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News

Our Tenant Satisfaction Survey is underway14 January 2019

Published 14 January 2019
Our Tenant Satisfaction Survey has started and will end on Friday 22 February 2019. You may receive a call from customer experience specialists, TLF, who are calling a sample of tenants to gather your views on the service you receive from us.  If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out this survey to gather your feedback which we use to make improvements to our services. Since the last survey was carried out, we have been working hard to improve the areas that matter most to you. Keeping the promises we make to you. We have: delivered customer service training to all front line employees; reviewed our Customer Charter Standards based on what you told us was important to you; and reviewed the customer experience for your repairs service, including letting you know the most common rechargeable and non-rechargeable repairs. The way we deal with nuisance and antisocial behaviour. We have: reviewed the process for reporting antisocial behaviour and nuisance; and made sure that if you complain about antisocial behaviour and nuisance you are kept informed about the timescales you can expect for a response. Making us easier to deal with. We have launched Phase 2 of our App which enables you to track the progress of your repair; and we are looking at options for introducing Webchat to give you greater choice in the way you contact us.   Thank you for your feedback and support.
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Take part in our Catch the Shark quiz for the chance to win £50 of shopping vouchers14 January 2019

Published 14 January 2019
To better protect you from loan sharks, we are running a competition with the England Illegal Money Lending Team (IMLT) and Leeds Credit Union. Our ‘Catch the Shark’ competition will run from Monday 14 to Sunday 20 January 2019 and you will have a chance to win one of five £50 Love to Shop vouchers.

Kick off January by being sustainably savvy3 January 2019

Published 3 January 2019
The Sustainability Team have put together a handy social media guide on saving energy for tenants throughout the month of January

Springhills Independent Living Scheme’s longest resident is over the moon with her home’s new look2 January 2019

Published 2 January 2019
Doris Cornick, 95, has recently moved back to her newly renovated flat at WDH’s Springhills Independent Living Scheme in Outwood.

Residents get in the Christmas spirit in Pontefract21 December 2018

Published 21 December 2018
Children from DeLacy Primary School and Carleton Park Junior and Infant School joined residents at Halberg House and Eastbourne Independent Living Scheme for carols and Christmas cheer. Residents sat back and enjoyed listening to the children sing favourites like including Jingle Bells and We Wish You a Merry Christmas. Some even joined in! One resident said: “Listening to the children sing fills us all with happiness and lifts our festive spirits. I look forward to this event every year.”
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Police bike team get funding boost by WDH20 December 2018

Published 20 December 2018
A police bike team, which has caught hundreds of rogue riders, is to operate seven days a week for the first time following major investment from WDH.

Scouts group perform for residents at Silkstone Court17 December 2018

Published 17 December 2018
Children from 1st Altofts Scout group - spanning Beavers, Cubs and Scouts - entertained residents at Silkstone Court on Thursday with festive Christmas songs. The residents enjoyed classics such as Jingle Bells and Walking In A Winter Wonderland, joining in as the children sang. “The Beavers, Cubs and Scouts really enjoyed their evening with the residents of Silkstone Court, and the residents seemed to relish the chance for a good old sing-song. It just goes to show that you’re never too old to enjoy singing Jingle Bells!” said Kim Hiscocks, Scout Leader.
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WDH supports emergency food banks13 December 2018

Published 13 December 2018
WDH and Outwood Grange Academy Trust have donated £1000 each to make sure foodbanks are stocked in the lead up to the Christmas holidays.

SAP closure (Friday 14 December)13 December 2018

Published 13 December 2018
Our SAPs will be closed tomorrow (Friday 14 December) and will reopen on Monday 17 December as normal. OneCALL are available 24 hours a day on 0345 8 507 507 for urgent enquiries about estate management and repairs. You can pay your rent using our online payment site, or by calling OneCALL or at any newsagents, convenience store or petrol station displaying the PayPoint sign. You can also pay your rent by registering for an online account, where you can manage all aspects of your tenancy. For more information, visit the tenant area of WDH.co.uk here.
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WDH’s Christmas Competition is back with 12 days of prizes30 November 2018

Published 30 November 2018
We are launching our popular Christmas Competition on 1 December 2018 and giving you the chance to win one of 12 great prizes. It’s easy to enter you just need to download the latest version of the WDH App.
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News

Christmas Calendars donated to local foodbanks6 December 2019

Published 6 December 2019
Advent calendars have been handed out by the Cash Wise and Central Debt teams ready for Christmas.

We have won the Housing Team of the Year at the CIH Northern Awards.4 December 2019

Published 4 December 2019
The Debt, Cash Wise and Tenancy Ready Teams were recognised for their response to the challenges presented by Universal Credit (UC), welfare reform and poverty across the district.

Our Tenant Satisfaction Survey is underway2 December 2019

Published 2 December 2019
Our Tenant Satisfaction Survey has started and will end on Friday 17 January 2020.

12 days of Christmas Giveaways28 November 2019

Published 28 November 2019
The Christmas season is almost here and we want to make Christmas a little easier with the chance to win some great prizes between Monday 2 – Friday 13 December 2019. It’s easy to enter you just need to use the WDH App.

We are making changes to our Service Access Point (SAP) and Hub opening hours from December25 November 2019

Published 25 November 2019
To allow us to provide you with the best customer service we have reviewed the opening hours of our SAP’s and Hub’s across the district and made some changes.
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Residents ARMED and ready19 November 2019

Published 19 November 2019
WDH has partnered with technology business Care Management (CM) to pilot innovative technology that will monitor independent living scheme residents’ health and predict health issues using heart rate, hydration levels, activity, sleep, muscle mass and grip strength, so that we can pre-empt any health issues and make the necessary adjustments.

New and improved service access point (SAP) coming to Airedale soon!14 November 2019

Published 14 November 2019
Airedale SAP will be closing at 4 pm on Friday 15 November 2019 for approximately two weeks whilst we refurbish and improve the facilities.
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External works in Airedale leave independent living residents with a smile12 November 2019

Published 12 November 2019
Residents at West Mead Independent Living Scheme in Airedale were left smiling after WDH invested in improving their homes.

If you have caring responsibilities, you could get a little extra help for free with Care Link11 November 2019

Published 11 November 2019
Did you know that one in nine people will be caring for someone who is older, disabled or seriously ill, whilst still working? Balancing work life and caring responsibilities can be stressful but our award winning Care Link service offers people with caring responsibilities added peace of mind by providing support for their loved one at the touch of a button.
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Celebrating Wakefield’s Finest28 October 2019

Published 28 October 2019
Tenants, residents and community groups were among the winners at WDH’s annual Love Where You Live Awards grand final.
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