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Please give us your views of your experience of WDH during COVID-197 January 2021

Published 7 January 2021
Like many organisations last year, WDH had to adapt to homeworking for many of its employees so we could keep you and our people, as safe as possible and still ensure we could deliver our services to you. To help us learn more about your experience and expectations during the COVID-19 pandemic, we would like to invite you to take part in an independent survey, which forms part of a wider research project.

Third lockdown in England5 January 2021

Published 5 January 2021
Following last night’s announcement from the Prime Minister announcing a third lockdown in England, I want to reassure all our tenants that your safety and wellbeing remains our top priority.
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Christmas gifts for the kindest in our communities23 December 2020

Published 23 December 2020
This year, WDH launched a campaign to find the unsung heroes that have helped others during the pandemic, to give them a festive surprise just in time for Christmas. Read about the 12 winners and their act of kindness.

Don’t struggle with alone, our Wellbeing Team are here to help22 December 2020

Published 22 December 2020
The ongoing pandemic has highlighted the amount of people suffering with their mental health and wellbeing more than ever. Our Wellbeing Team has continued to provide outstanding support for over 500 tenants, over the phone and face to face, during this time.

Wishing you a merry Christmas and a happy and healthy 2021!21 December 2020

Published 21 December 2020
I am sure you will all agree that 2020 been a very challenging year. Whether you have been isolating at home, continuing to work, combining work with playing the role of teacher or carer, have overcome the virus yourself or have tragically lost a loved one, I think it is safe to say that all of us have been affected in some way by this pandemic. I hope that we may now be over the worst and we might be able to look towards a more positive 2021.
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Council takes major step forwards in its drive to bring more affordable housing to the district 21 December 2020

Published 21 December 2020
As part of its drive to significantly increase the number of affordable homes in the district, Wakefield Council is working in partnership with WDH to bring forwards brand new homes on a high profile, city centre site.

Read December's issue of Tombridge News21 December 2020

Published 21 December 2020
Click here to read the latest edition of Tombridge Crescent News.

Service Access Point and Hub Christmas closures18 December 2020

Published 18 December 2020
Our Service Access Points (SAPs) and Hubs will be closed from 12 noon on Thursday 24 December until 9 am on Monday 4 January.

The Big Feed bringing free meals to Wakefield for Christmas17 December 2020

Published 17 December 2020
WDH is supporting the Wakefield Trinity Community Foundation’s The Big Feed project, aiming to help vulnerable families over the Christmas period.

Festive donation boost by WDH and Howdens to local foodbanks16 December 2020

Published 16 December 2020
WDH is working in partnership again this year with Howdens in Castleford to provide extra supplies for food banks in the district and help the people who may be suffering the most this time of year.
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WDH bolsters mental health support for customers 6 October 2021
Published 6 October 2021
WDH is recruiting two health care support workers to provide even more support for customers with mental health and wellbeing concerns. The new roles, part of WDH’s partnership with the Wakefield Mental Health Alliance, will help to answer the increase in demand for mental health related support brought on by the COVID-19 pandemic.
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Customer Service Excellence recertification awarded6 October 2021

Published 6 October 2021
WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.

When the world changed so did we...so, we could continue to meet our customers’ needs and expectations5 October 2021

Published 5 October 2021
Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.

Has your energy supplier gone bust? Here’s what to do.30 September 2021

Published 30 September 2021
If you are a customer of one of the six energy suppliers that have gone bust this month, you are probably wondering what to do. Here is some information about what will happen next and advice on what to do.

TPAS Exemplar reaccredited 28 September 2021

Published 28 September 2021
Following this rigorous independent assessment process, WDH has been reaccredited with the Tpas Exemplar accreditation, for a further three years. The Tpas Exemplar accreditation is awarded for resident engagement in the housing sector and recognises long standing good practice and organisations who have been awarded the Tpas accreditation three times. It provides an independent view of the services a housing association offers to its customers in terms of effective tenant and community engagement. It highlights areas of strength and also ways in which organisations can improve their services.

Wakefield residents encouraged to receive a free benefits review24 September 2021

Published 24 September 2021
WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to encourage residents who receive government benefits to get a free benefits review.

Have your say on our independent living schemes. 24 September 2021

Published 24 September 2021
WDH’s independent living scheme satisfaction survey opens on Monday, 27 September 2021. If you live in one of our independent living schemes or bungalows you may receive a telephone call from customer experience specialists, Feedback Market Research, who are calling independent living scheme customers to gather your views on the service you receive from us.

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