News

If, within the last year, you have received a Hardship Scheme grant from WDH, you may receive a telephone call from our customer experience specialists, Feedback Market Research. They will be calling to ask you how the scheme is having an impact on you and your life. The survey will start on Thursday, 5 May 2022 and end on Sunday, 29 May 2022.

The second wave of this year’s Tenant Survey is currently underway, giving you the opportunity to voice your opinion of and satisfaction with WDH. Carried out by TLF Research, our customer experience specialists, the second wave of the survey will run from Monday, 11 April to Friday, 20 May 2022.

This year’s Tenant Survey is currently underway, giving you the opportunity to voice your opinion of and satisfaction with WDH. Carried out by TLF Research, our customer experience specialists, the first wave of the survey will run until Friday 25 February 2022. The second wave will run from Monday, 11 April until Friday 20 May 2022.

Our annual Tenant Satisfaction Survey will be launched on Monday 31 January 2022. This means you, our customers, will have the opportunity to tell us how you feel about our services.

On Monday, 22 November we will be launching our Experiences of Universal Credit telephone survey to better understand the issues customers face when accessing UC payments and how we can improve the way we support customers.

Like many organisations last year, WDH had to adapt to homeworking for many of its employees so we could keep you and our people, as safe as possible and still ensure we could deliver our services to you. To help us learn more about your experience and expectations during the COVID-19 pandemic, we would like to invite you to take part in an independent survey, which forms part of a wider research project.

Our Tenant Satisfaction Survey is now underway, giving you the opportunity to have your say on what we do. To make sure we continue to provide you with a high quality service, our customer experience specialists, TLF Research will call a sample of randomly selected tenants to gather your views on the service you receive from us. TLF Research have been asked to conduct the survey on our behalf to ensure the information you provide is confidential. The survey will take place until Friday 18 December 2020.