News

On Monday, 22 November we will be launching our Experiences of Universal Credit telephone survey to better understand the issues customers face when accessing UC payments and how we can improve the way we support customers.

In April 2021, the Department of Work and Pensions (DWP) asked people who receive Universal Credit (UC) to confirm housing costs following annual rent changes. We’d like to hear your views on the process.

WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.

WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to encourage residents who receive government benefits to get a free benefits review.

Following the recent warnings and media stories that energy prices are set to rise for millions of households this coming winter, our Sustainability team is advising tenants to use our energy saving guides and to get in touch with them for advice and support on how to switch and save.

If you are currently claiming Universal Credit, from 05 April onwards you will receive a ‘to do’ notification on your UC online journal called ‘Confirm your Housing Costs’. Below is an example of what this ‘to do’ task will look like.

The Debt, Cash Wise and Tenancy Ready Teams were recognised for their response to the challenges presented by Universal Credit (UC), welfare reform and poverty across the district.