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Please give us your views of your experience of WDH during COVID-19
7 January 2021
Published
7 January 2021
Like many organisations last year, WDH had to adapt to homeworking for many of its employees so we could keep you and our people, as safe as possible and still ensure we could deliver our services to you. To help us learn more about your experience and expectations during the COVID-19 pandemic, we would like to invite you to take part in an independent survey, which forms part of a wider research project.
Tags :
Customer Service
,
Survey
,
tenant survey
,
Coronavirus
Have your say on our services
9 November 2020
Published
9 November 2020
Our Tenant Satisfaction Survey is now underway, giving you the opportunity to have your say on what we do. To make sure we continue to provide you with a high quality service, our customer experience specialists, TLF Research will call a sample of randomly selected tenants to gather your views on the service you receive from us. TLF Research have been asked to conduct the survey on our behalf to ensure the information you provide is confidential. The survey will take place until Friday 18 December 2020.
Tags :
Survey
,
tenant survey
,
WDH
Take part in a survey to help us shape how we gather information
16 December 2019
Published
16 December 2019
We are currently participating in a nationwide study with HouseMark, to understand how residents feel about their landlords, and develop a consistent set of questions that will help get to the heart of what matters to residents.
Tags :
Survey
,
Housemark
Our Care Link Customer Satisfaction Survey starts on Wednesday 10 July
9 July 2019
Published
9 July 2019
Our Care Link Customer Satisfaction Survey starts on Wednesday 10 July.
Tags :
Care Link
,
Survey
Our Tenant Satisfaction Survey is underway
11 January 2018
Published
11 January 2018
Our Tenant Satisfaction Survey has started and will end on Friday 23 February 2018.
Tags :
Survey
Thank you for your feedback
27 June 2017
Published
27 June 2017
Thank you to everyone who took part in our latest tenant satisfaction survey, which was carried out over the telephone by customer experience specialists, TLF to make sure the results are independent.
Tags :
Survey
Our Tenant Satisfaction Survey is underway
10 April 2017
Published
10 April 2017
Our Tenant Satisfaction Survey has started and will end on Friday 12 May. Customer experience specialists, TLF, are calling a representative sample of tenants to gather your views on the service you receive from us. If you do receive a call from TLF, please be assured that we have employed them to complete the survey on our behalf. This ensures that your feedback is anonymous if you wish. We carry out these surveys twice a year and use your feedback to make improvements to our services. Since the last survey was carried out in November 2016, we have been working hard to improve: how easy we are to deal with; how good we are at keeping the promises and commitments we make; the repairs service experience; and the way we manage nuisance and antisocial behaviour. Thank you for your feedback and support.
Tags :
Telephone
,
Customer Service
,
Satisfaction
,
Survey
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