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WDH named as Delivery Partner for Homes England Affordable Homes Programme 2021 / 202612 October 2021

Published 12 October 2021
WDH, alongside Community Gateway and Incommunities has been named Delivery Partners for recently appointed Homes England Strategic Partners, Together Housing.

System upgrade to our IT services. 8 October 2021

Published 8 October 2021
We will be carrying out routine upgrades to our internal IT systems on from 12 noon on Friday then Saturday 9 and Sunday 10 October. While this will not affect our WDH App, or our online services, it may take us a little longer than usual to access information to help answer your questions when you get in touch with us.

Free benefits review for Wakefield residents - visit a roadshow event this November8 October 2021

Published 8 October 2021
WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to run an informal benefits roadshow that will visit all parts of the district throughout November.

WDH bolsters mental health support for customers 6 October 2021

Published 6 October 2021
WDH is recruiting two health care support workers to provide even more support for customers with mental health and wellbeing concerns. The new roles, part of WDH’s partnership with the Wakefield Mental Health Alliance, will help to answer the increase in demand for mental health related support brought on by the COVID-19 pandemic.

Customer Service Excellence recertification awarded6 October 2021

Published 6 October 2021
WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.

When the world changed so did we...so, we could continue to meet our customers’ needs and expectations5 October 2021

Published 5 October 2021
Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.

Has your energy supplier gone bust? Here’s what to do.30 September 2021

Published 30 September 2021
If you are a customer of one of the six energy suppliers that have gone bust this month, you are probably wondering what to do. Here is some information about what will happen next and advice on what to do.

TPAS Exemplar reaccredited 28 September 2021

Published 28 September 2021
Following this rigorous independent assessment process, WDH has been reaccredited with the Tpas Exemplar accreditation, for a further three years. The Tpas Exemplar accreditation is awarded for resident engagement in the housing sector and recognises long standing good practice and organisations who have been awarded the Tpas accreditation three times. It provides an independent view of the services a housing association offers to its customers in terms of effective tenant and community engagement. It highlights areas of strength and also ways in which organisations can improve their services.

Wakefield residents encouraged to receive a free benefits review24 September 2021

Published 24 September 2021
WDH is working in partnership with Wakefield Council and Citizens Advice Wakefield to encourage residents who receive government benefits to get a free benefits review.

Have your say on our independent living schemes. 24 September 2021

Published 24 September 2021
WDH’s independent living scheme satisfaction survey opens on Monday, 27 September 2021. If you live in one of our independent living schemes or bungalows you may receive a telephone call from customer experience specialists, Feedback Market Research, who are calling independent living scheme customers to gather your views on the service you receive from us.
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