News

I would like to say sorry to all our customers who are currently waiting longer than usual for repairs to be carried out in their homes. There are two types of repairs that we undertake – emergency and general. Throughout the pandemic we have continued to deliver emergency repairs however at some points general repairs were on hold creating a pent up demand.

In line with the Government’s roadmap to ease lockdown restrictions, we are beginning the gradual restoration of our housing services, which we had previously scaled back, to keep our customers and employees safe. On Monday, 29 March 2021, we are reintroducing, in a safe and considered way, a full repair and maintenance service for our customers and at the same time will be gradually increasing more face to face interactions, including home visits.