Our tenant satisfaction is on the up!

Published 22 December 2015

During the last year we have interviewed a sample of 1,400 tenants over the phone as part of our Tenant Satisfaction Survey.

We know what matters to you most is:

  • being treated fairly as a customer;
  • the way we deal with repairs;
  • the helpfulness of our employees;
  • safety and security in your home; and 
  • keeping the promises and commitments we have made.

You also said we need to improve on:

  • how easy we are to do business with;
  • our ability to deal with antisocial behaviour; and
  • keeping the promises and commitments we have made. 

Our overall satisfaction score is 83.1%, which means our satisfaction levels are similar to companies such as Argos and Aldi.

Over the next year we'll be working hard to improve in the areas that matter most to you and we will keep you updated with our progress. 

We'll interview another 1,400 people across our neighbourhoods over the next year. Our tenant satisfaction surveys are carried out by an external company, TLF, to ensure information is confidential. Your personal details are not used in any way by TLF. 

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All news tagged 'Normanton'


Please be seated for laughter and exercise18 March 2015

Published 18 March 2015
People with reduced mobility enjoyed an armchair exercise session at a WDH residential scheme in Normanton which also helped to flex their chuckle muscles.
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SAP openings, Friday 12 December9 December 2014

Published 9 December 2014
Please note that Ossett, Normanton and Airedale Service Access Points will be closed on Friday 12 December:

Time-lapse film captures regeneration27 November 2014

Published 27 November 2014
Stunning time-lapse footage has captured the start of regeneration work at Ripley Court in Normanton.
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Help to shape district's future24 November 2014

Published 24 November 2014
People are invited to a drop-in session on Wednesday to find out how they can help to shape the future of Normanton and Featherstone by joining one of WDH's Neighbourhood Panels.

New initiative gets Smirthwaite estate cooking 12 November 2014

Published 12 November 2014
A new healthy eating initiative has been launched in Normanton, showing people on the Swirthwaite Estate that cooking good food at home is cheap and easy.
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Children brighten up their local area11 November 2014

Published 11 November 2014
Pupils from Normanton teamed up with employees from Wakefield and District Housing (WDH) to tidy up their local community.
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Regeneration work breathes life into community 4 November 2014

Published 4 November 2014
Regeneration work has begun at the former Ripley Court Independent Living Scheme ahead of a new 39 property development.
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Bulbs help to grow community spirit27 October 2014

Published 27 October 2014
Normanton Common Primary School pupils swapped their desks for a digging session in a communal garden fronting WDH bungalows in nearby Benson Lane.

Schoolchildren name new Normanton streets1 October 2014

Published 1 October 2014
A recently completed WDH housing development located off Castleford Road in Normanton has had two of its streets named by students at Normanton Common School.
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Gas Safety Week activities12 September 2014

Published 12 September 2014
To mark Gas Safety Week (15 to 21 September), our Specialist Service Team will be providing advice at different locations across Wakefield.
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