Tell us what you really think – the second wave of our Tenant Survey 2022 is underway.14 April 2022

Published 14 April 2022
The second wave of this year’s Tenant Survey is currently underway, giving you the opportunity to voice your opinion of and satisfaction with WDH. Carried out by TLF Research, our customer experience specialists, the second wave of the survey will run from Monday, 11 April to Friday, 20 May 2022.

Customer Service Excellence recertification awarded6 October 2021

Published 6 October 2021
WDH has successfully been awarded recertification of Customer Service Excellence (CSE) following an independent assessment.

When the world changed so did we...so, we could continue to meet our customers’ needs and expectations5 October 2021

Published 5 October 2021
Like many organisations, the pandemic impacted how we delivered our services, and WDH had to adapt quickly to the changing situation, including our OneCALL customer service team who are often the first port of call for many of our tenants.

Have your say on our independent living schemes. 24 September 2021

Published 24 September 2021
WDH’s independent living scheme satisfaction survey opens on Monday, 27 September 2021. If you live in one of our independent living schemes or bungalows you may receive a telephone call from customer experience specialists, Feedback Market Research, who are calling independent living scheme customers to gather your views on the service you receive from us.

WDH's Capital works team continue to engage with residents to increase customer satisfaction3 September 2021

Published 3 September 2021
WDH's Capital works team continue to trial new methods of engagement with residents on their capital reinvestment projects across the district to help increase customer satisfaction.
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