Value for Money

Welcome to WDH’s Value for Money (VFM) Annual Assurance Statement

This summary shows how we continued to deliver and improve VFM across our services during the 2018/2019 financial year.

Our business model is based on maximising our social dividend which is invested back into delivering new homes and local communities to achieve our Vision to create confident communities. Improving VFM across our services is key to this and at the top of our agenda.

We measure the impact of this investment upon the lives of our tenants, customers and local communities using social return on investment (SORI) calculations.

Click or tap on the moving figures to read more.

View our full VFM Annual Assurance Statement 2018/2019

Tell us what value for money means to you

105,267
responsive repairs

1,745
housing adaptations to
assist tenants in their homes

We have reduced our carbon footprint by
7.5%
over the last 12 months.

Supported
229
individuals to find full or
part time employment

12
Apprenticeships

Efficiency savings of
£459,000

402
new homes

£28.6m
capital improvements to our
properties and estates

40%
of all contacts
with OneCALL
made digitally

93% of
repairs fixed
first time

£27.2m
spent with
local suppliers

89%
of tenants satisfied that
their rent offers VFM

29,261
gas services and 6,036
validated electrical tests

699
energy efficiency
measures to
our properties

Responded to
341,296
calls to Care Link

Creating
Confident
Communities