Corporate Responsibility Statement 2016 / 2017

We acknowledge our responsibility to the environment and to our local communities. Below are a few examples of how we have shown our commitment to practice responsible corporate behaviour and to establish and support initiatives both in our offices and communities.

Energy efficiency

Social Impace Graph

During 2017 we improved the energy efficiency of nearly
370
properties through our retrofit programme.

Wellbeing Caseworkers

Our Wellbeing Caseworkers created a social return of
£4.60
for every £1 invested.

Helping tenants to manage their finances

By helping tenants to manage their finances we've seen a social return of
£3.50
for every £1 spent.

EFQM Excellence

EFQM Excellence Awards winner - 2017

Investment in existing stock

In 2016 / 2017 we invested £29m in our existing stock. The social value to our tenants and communities this year is calculated to be £77m

People supported

Our Wellbeing Caseworkers and
Mental Health Navigators supported
554
people.

Wellbeing casestudy Open Care Link case study popup

Adaptions and Wellbeing team

Our Adaptations and Wellbeing Team completed over 1,350 occupational therapy assessments and installed 1,550 pieces of equipment.

Antisocial behaviour

We have a partnership approach for managing antisocial behaviour and crime through our Community Safety Team that includes
7 Police Officers and
8 Police Community Support Officers.

Falls attended by Care Link

Of the 1,824 falls attended in 2016 / 2017, only 176 required an ambulance. This equates to a saving to the NHS of over
£400k
based on an average ambulance call out costing £249.

Community Employment Advisors

Over the last seven years our Community Employment Advisors have helped over 1,700

into employment, reducing the benefits bill by £6m.

Positive action with tenants

Open Tenancy Ready Team case study popup

Through positive action with tenants we've experienced a 8.79% reduction in notices served, and seen court actions reduced by
48.8%

Carbon Footprint

Carbon Footprint Graph

Investment in communities

We continue to invest in our communities and 2p in every
£1 generated is invested in community initiatives.

Cash Wise

Open Cash Wise case study popup

Cash Wise helped tenants access over
£ 1.2m
in grants, benefits and utility savings.