Feedback from job applicants

When you apply for a job, you want to be able to do it quickly. You want the application form and guidelines to be clear and easy to complete. And you want to feel confident that people at the other end will be able to answer any questions you might have, and send you information quickly, if you have requested it.

We regularly ask for feedback about our recruitment process, to make sure applicants find it as straightforward as possible.

The following comments are from people who have applied for jobs at Wakefield and District Housing over the past year:

'My experience was excellent. The person I spoke to… was polite, friendly, informative and helpful. That stood out for me as being excellent service, together with the information received.'

'Very good customer service. When I requested specific information in the post, I was dealt with quickly and efficiently, with lots of information.'

'I think [the application process] is a lot easier than for other jobs that I have applied for.'

'It was all very straightforward. The lady I spoke to was very polite and helpful.'

'I think the service and application forms are second to none and don't need any improvements. I have dealt with human resources many times but think this service was the best I have dealt with.'

'The service was, and is, first class.'

'I was very pleased with how quickly the pack arrived, as I have only a few days left to get my application in. Thank you.'

'The email response was excellent, quick and informative. Many thanks.'

'Having the guidance notes makes it a lot easier for filling in the application form from a candidate's point of view. Well done to whoever thought of it!'

'I think the service is very good. There's a lot of information to help you identify your skills and qualities that apply to the job you're applying for.'

'The service I received has been one of the quickest and easiest I have encountered.'