OneCALL

With a single telephone call you can get advice and assistance on any housing enquiry that you might have 24 hours a day, seven days a week: 0845 8 507 507. To help us improve our service and for training purposes, calls to and from OneCALL may be recorded.

You can also contact OneCALL by email (for non urgent enquiries) at onecall@wdh.co.uk and also online by filling in a simple form.

View or download the OneCALL information leaflet.

Typical examples which OneCALL can deal with may include the following:

• Repairs - To order a repair, or for information about an existing repair request.
• Paying your rent - To make a rent payment using your debit/credit card. To set up a direct debit to pay your rent. To discuss problems you may have in paying your rent.
• Estate Issues - To report problems that may be occurring on your estate, as they happen. This may include neighbour disputes, noise, dumping of rubbish or other similar problems.
• Allocations - For advice on how to obtain a WDH property and how properties are allocated. To provide additional information in support of an existing application.
• Complaints - To make a complaint about any aspect of WDH service.
• General Enquiries - You can obtain information about the range of services offered by WDH.

Will OneCALL contact me?

From time to time you may be contacted to ask how satisfied you are with the service you have received from WDH. You may also be contacted to discuss difficulties you may be having in paying your rent.