How are we doing?
According to a recent tenants’ survey, 83% of you are satisfied with WDH as a landlord. This figure has risen by 10% in the last three years, reflecting our efforts to provide you with the best possible service.
Read more tenants’ survey results in this section, or find out more about the award we received for promoting tenant involvement and participation in our work.
There are more details on our performance in our annual report and financial statements – or you can read our Annual Report to Tenants which is full of relevant information about how we have used your rent money to improve services, the types of property we let over the past year, how we worked with communities to solve local issues, and more.
Don’t forget, you can always
tell us what you think, and suggest ways in which we can provide an even better service.
pages in this section
Audit Commission’s report... Find out more about how we achieved three stars and excellent prospects for improvement in the Audit Commission's Inspection.
Tenants’ survey results... Read the Wakefield and District Housing (WDH) 2007 Tenants' Survey, which highlights exactly how our tenants view us and our performance.
Excellence Award in Tenant Involvement... WDH constantly encourage tenants to get involved in the decisions we make, and have their say. In April, we received accreditation from the Tenant Participation Service for excellence in promoting tenant involvement.
Annual report... On this page you will find both the Wakefield and District Housing (WDH) first Annual Report and the WDH Annual Report to Tenants.
Financial report...WDH has published their Financial Report and Financial Statements for the year ended 31 March 2009.
Tenant Services Authority (TSA) Assessment... WDH's performance is assessed by the TSA (formally the Housing Corporation) using a 'traffic light' system. Find out what this means and how WDH has done.
The WDH Customer Charter... sets out the standards our customers can expect. Download a copy, or read a summary
Tell us what you think... Don’t forget, you can always tell us what you think, and suggest ways in which we can provide an even better service.
Performance... This information outlines the measures which best reflects the performance of the organisation at a strategic level. |