Performance
The attached provides an 'at a glance' view of our
performance in respect of the current year up to the end of July 2010 against the WDH targets.
Highlights:
The following statistics highlight WDH services which performed well during the month of July – these include:
- Through the work of our Community Employment Advisors we have offered employment to 50 WDH tenants during the first four months of this financial year. This is well in advance of our performance of 42 for the whole of the last financial year.
- OneCALL, our 24 hour contact centre, answered 99% of calls received in July 2010, with 95% being answered within 20 seconds of the call being received. OneCALL received a total of 76,920 calls during the first four months of this financial year.
- We have brought an additional 448 WDH properties up to the Government’s Decent Homes Standard during the first three months of the financial year. This means that out of our 30,973 properties, 2,229 do not currently meet this Standard, which equates to 7.2% of our stock. We are on track to meet our target to reduce this level to 5.6% non-decency by the end of the financial year.
Areas for improvement:
WDH is always trying to improve the levels of service we provide. To help achieve this there are a number of areas which have been identified for
improvement in July 2010:
- The number of unsold new properties stood at 17 at the end of July 2010 which is the same as last month. We have launched a new mortgage product with the Leeds Building Society which offers 5% deposits at 6.99% interest fixed for three years with very competitive arrangement fees. This product has been negotiated exclusively for WDH and will be targeted at first time buyers who are unable to access affordable mortgages for shared ownership properties.
- Our current tenant rent arrears, measured as a percentage of the rent due in July 2010 was 3.05%, which is slightly over our target for this year, This calculation uses the level of arrears recorded on the week in the month when housing benefit payment was received and was for residential properties only. The actual amount of arrears is £3,492,551, which is an increase of £160,000 compared to the previous benefit payment week, but £232,387 less than July of last year.
We publish our performance on a regular basis to keep you informed of our progress on these important areas. If you would
like to be involved in shaping the services we provide then please get in touch by
emailing PerformanceTeam@wdh.co.uk