Performance
The attached provides an 'at a glance' view of our performance in respect of the current year up to the end of January 2010 against the WDH targets.
Highlights:
- At the end of January 2010, out of the 24,678 properties that have gas, all except four of them have had their annual service. It is vital that all homes with a gas service have it serviced by a qualified engineer at least once a year.
- WDH continues to work hard to reduce the amount of rent arrears owed. Current tenant rent arrears expressed as a percentage of the rent due is 2.9%. We work on a one-to-one basis with our tenants to help them maximise their income and pay their rent on time. Go to www.askted.org.uk to find out more;
- Percentage satisfaction with our partners, Keepmoat, Mears and Bullock has improved again to 98% for the end of January 2010, which is 3% better than the target we have set for this year, and;
- Up to the end of January we had received 104 complaints, answering 85 (82%) of these in target. This is a 2% improvement on the performance up to the end of December. We aim to give you a written reply to your complaint within ten working days. If we cannot get back to you within that time we will write and explain why and tell you how long it will take.
Areas for improvement:
- Increasing the representation of minority groups in our workforce. We actively encourage applications from all sectors of the community. Please see our jobs section of the website for current opportunities;
- We measure the proportion of repairs that have been completed right first time. During the first ten months of the year we completed 83% of repairs right first time. Performance of 90% achieved during January maintained the recent improvement for this indicator.
- Reduce sickness levels within our workforce. We are reviewing all our policies to ensure we offer maximum support to employees. We also offer a wide range of services such as an on-site Occupational Health specialist.
We will publish our performance on a regular basis and keep you informed of our progress on these important areas.