Performance
The attached provides an 'at a glance' view of
our performance in respect of the current year up to the end of December 2011 against the WDH targets.
Highlights:
The following statistics highlight WDH services which performed well during the month of December – these include:
- We have reduced the average days to complete a responsive repair to 8 days, which is three days better than last year’s
outturn and 2 days better than our target. In conjunction with this there has been a 3% improvement in jobs fixed right first time.
- Satisfaction with our strategic partners who are responsible for delivering our
improvement programme is 99% in December, just 1% below our challenging target of 100%
- We have brought an additional 3,391 WDH properties up to the Wakefield Standard in the first nine months of this year.
- At the end of December 2011 there was one property with a gas service overdue. We will service around 25,700 properties during this year.
Areas for improvement:
WDH is always trying to improve the levels of service we provide. To help achieve this there are a number of areas which have been
identified for improvement in December 2011:
- Reduce sickness levels within our workforce. We are reviewing all our policies to ensure we offer maximum support to
employees. We also offer a wide range of services such as an on-site Occupational Health specialist.
We publish our performance on a regular basis to keep you informed of our progress on these important areas. If you would like
to be involved in shaping the services we provide then please get in touch by
emailing PerformanceTeam@wdh.co.uk.
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