Local Offer

At WDH we make sure our tenants are at the heart of everything we do and have a range of initiatives to ensure they continuously shape our services.

For example, our Tenant Inspectors monitor the range of services we offer and contribute to driving improvements for our customers.

This approach has been reflected in developing our Local Offer in the form of our Customer Charter, which is being distributed to all our tenants throughout the summer.

It clearly sets out the 'experience' our tenants can expect when they use our services. One important change will be ensuring that customers know that when they report nuisance or anti social behaviour to us that we will contact them within 24 hours to tell them what we will do to resolve the problem.