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Reporting a repair

If a repair needs doing to your property, first check your repairs handbook to find out if the repair is something that you might have to do. If the repair is our responsibility then you can contact us by any of the following methods. See below for information on existing repairs.

Online Report a repair using our repair reporting form.		Email For non emergencies only, email onecall@wdh.co.uk
Telephone Call OneCALL, our 24 hour contact centre for tenants on 0845 8 507 507 (calls to OneCALL may be recorded for training purposes). The lines are open 24 hours a day, seven days a week and can help you with both urgent and none urgent repairs enquiries.		Write Put your request in writing to: Maintenance Services Wakefield and District Housing Merefield House Whistler Drive Castleford WF10 5HX
Visit Visit your local Service Access Point		Lifts To report a fault with a lift fill out the lift fault report form

Ask about an existing repair

If you have any questions about a repair you have already reported, you should contact OneCALL or your local Service Access Point

Response times

When you report a repair to us, we will ask you what the problem is. It may be helpful if you have your repairs handbook nearby to refer to.

Your repair will then be categorised as an Emergency or a General repair. If it is categorised as an emergency we will respond with 24 hours. The response times vary by trade for general repairs and the person you are reporting the repair to will be able to advise an approximate time before we contact you.

In all cases, the trades person who will be carrying out your repair will contact you before attending to find out more details regarding the repair and to agree a convenient time to carry out the repair.