Emergency repairs
OneCALL: 0845 8 507 507 (24 hours, 7 days a week).
When you contact us we will discuss details of your repair to decide how quickly we need to get out to your home. Emergency repairs are those which are needed to:
- Remove serious health and safety risks.
- Restore essential services due to burst pipes, complete electrical failure and gas leaks.
- Prevent serious structural damage to your home.
If we need to carry out the repair to avoid danger, a risk to health or to prevent damage to the property we will get to you within 24 hours.
You should make sure you know where to turn off your gas, electricity and water supplies in an emergency to prevent or limit any damage.
If you call us out and the repair is not a genuine emergency we will charge you a call out fee.
To find out more about repairs to property please check your WDH repairs handbook. This guide will give you more information about reporting a repair, your responsibilities, our service as well as some handy tips.
Useful emergency contact numbers
- Electricity – to report a power cut call Yorkshire Electricity Distribution (YEDL) on 0800 375 675
- Gas – to report a gas leak call Transco on 0800 111 999
- Water – if you have lost your water supply call Yorkshire Water on 0845 124 2424