How to pay the service charges

You will be sent an annual service charge invoice. The invoice will include all service and related charges for your individual flat, for a 12-month period from 1 April.

When you receive your service charge invoice you can pay it in one of the following ways:

1. By standing order, in 12 monthly instalments, due on the 15th of each month (a standing order form is enclosed with the annual service charge invoice).
2. By telephoning OneCALL on 0845 8 507 507 and quoting your credit or debit card, 24 hours a day, seven days a week.
3. By cheque, quoting your invoice number to:
   
   Exchequer Services
   Wakefield and District Housing
   Merefield House
   Whistler Drive
   Castleford
   WF10 5HX

What if you have difficulty paying?

It’s important to act quickly if you have any problems paying your service charge bills. If you do not make payments, you will be in breach of the terms and conditions of your lease agreement, which may put your home at risk.

If you have difficulty paying your invoice or have debt problems you can get advice from the National Debtline on 0800 808 4000 or call into any WDH Service Access Point. We will try to assist you and, if necessary, we will put you in touch with other agencies that may be able to help.