Our contractor partner's performance

Below is a summary of our main performance indicators for the period ending 30 November 2011, in relation to the construction company we use – and how we measure up.

Contractor partner performance

Aim: To have 85% satisfaction with the construction company we use.

Actual: We currently have an average of 90%.

Project completion rate

Aim: At least 95% of projects to be completed on time.

Actual: We currently have an average of 98% of projects completed on time.

Jobs created locally

Aim: At least 43% of the employees of the construction company will be residents of Wakefield and District.

Actual: Currently an average of 45% are local residents.

Customer satisfaction

Aim: At least 100% customer satisfaction with the works.

Actual: Currently we have an average of 98% customer satisfaction overall.

Please see our 30 point customer agreement, and our list of Frequently Asked Questions.

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