How do I login to my account? How to login to your account, or what to do if you have forgotten your password. To log in to your account you must have already registered using the online form. Once you have been sent your username and password, go to the ‘I’m a Tenant’ section and enter your username and password on the left hand side of the screen. If you can’t remember your login details, use the ‘Forgot login details?’ section.