How do I register for an account?

How to register for the many benefits of an account with us.

 To register for your account you must enter the following details into the registration form:

  • Tenancy reference number * - which can be found on your Rent Card.
  • First name(s)
  • Surname *
  • Date of birth *
  • Postcode *
  • Email address

All details marked * must be completed and must match exactly with the details that we hold for you, or registration will not be successful.

You must have an email address to sign up for an account, but it does not need to match any previous email address that we hold for you.

Once the details have been entered correctly, you will be asked to create a user name and password. We will use the email address you provided to send confirmation of your successful registration and a link to activate your account so you can login straightaway.

If the details you enter do not match our records, you will be asked to check the details carefully and try again.

If you have checked the details and still cannot log in, please contact us by either:

  • Phoning OneCALL on 0345 8 507 507 (lines are open 24 hours a day, seven days a week)
  • Visiting any Service Access Point

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