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Who do you report a pest control problem to?

Spiders, ants, beetles, moths, flies, maggots, woodlice, silverfish, fleas, slugs, bed bugs, bees, wasps, rats, mice, squirrels, moles.

Please read our Repairs Guide for Tenants for more information.

Problems with spiders?

The WDH Pest Control Service does not carry out work associated with spiders. Please seek advice externally.

Problems with ants or flying ants?

Vacuum the area affected by ants or flying ants using the crack and crevice tool, then empty the contents straight into an external bin. Pour two tablespoons of ant powder on the floor and vacuum up the powder – this will kill any ants or flying ants which have been sucked into the vacuum.

There are many products on the market for ant treatments. Bait stations are better suited for the spring season whilst powders and sprays are better for use in the summertime. Please follow the manufacturer’s instructions.

Liquid ant killer is an effective treatment and is less unsightly than ant powder. Again, please follow the manufacturer’s instructions.

Retreatment of the area may be required for effective control.

Problems with beetles or moths?

Check food cupboards where dry foods are kept (cereals, biscuits, pasta, bread, flour etc. for signs of beetles or moths. If any infested food items are found, remove these to an external bin and clean the area affected thoroughly.

Birds nests can also cause beetles and should be removed wherever possible, please note it is illegal to disturb, destroy or remove nesting birds.

Problems with flies or maggots?

Clean the area thoroughly, removing all food debris and rubbish bags. Use a cleaning product on the area affected. Please follow the manufacturer’s instructions.

Make sure rubbish is double bagged in the summertime before putting in the external bin and clean bins / bin areas regularly.

Problems with woodlice or silverfish?

Crawling insect killer can be bought from most DIY stores and will help alleviate the problem. Please follow the manufacturer’s instructions.

The likeliest cause for this pest to appear is an area of moisture, this needs to be identified and dried to prevent further issues.

Problems with fleas?

Wash all soft furnishings as hot as they can be. Tumble dry if possible.

Vacuum floor areas and sofas thoroughly using the crack and crevice tool, then empty the contents straight into an external bin. Pour two tablespoons of ant powder on the floor and vacuum up the powder – this will kill any fleas which have been sucked into the vacuum.

There are many products that can be bought to treat fleas in the property, make sure you follow the manufacturer’s instructions when using these.

Repeat all of the above instructions after seven days for treatment to be effective.
Treat all pets with a flea treatment and keep these up to date.

Problems with slugs?

To try and eradicate the problem you should block or seal all holes that can be found internally and externally.

Slug pellets can be bought from most DIY stores and will help alleviate the problem. However, it can be harmful to other animals. Please follow the manufacturer’s instructions.

Table salt can be poured around the edges of the room affected to help prevent slugs appearing. Look for slug trails to help identify entry points.

Problems with bed bugs?

Wash all soft furnishings, bedding and clothing as hot as they can be. Tumble dry if possible.

Vacuum all areas including mattress and bed base thoroughly using the crack and crevice tool, then empty the contents straight into an external bin. Pour 2x tablespoons of ant powder on the floor and hoover up the powder – this will kill any fleas which have been hoovered into the vacuum.

You can purchase products and traps to treat for bed bugs in the property. Steam cleaners can also be used to help get rid of the problem. Please follow the manufacturer’s instructions.

Bed bugs can hide anywhere that is dark, this includes all furniture in rooms affected, behind wallpaper, electrical sockets, under skirting boards. Make sure these areas are checked and cleaned.

Repeat the process after five days for treatment to be effective and keep doing this until there are no further signs and no bed bugs can be seen.

Problems with bees?

Bees are not aggressive, unlike wasps. They will only attack if disturbed or threatened.

A standard fly and wasp killer will get rid of any that may enter the property.

Please contact OneCALL on 0345 8 507 507 to report a problem.

Please note bees will not always be treated.

Problems with wasps?

A standard fly and wasp killer will get rid of any that may enter the property.

Please contact OneCALL on 0345 8 507 507 to report a problem.

Problems with rats, mice or squirrels?

Please contact OneCALL on 0345 8 507 507 to report a problem.

Problems with moles?

Please contact OneCALL on 0345 8 507 507 to report a problem.

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